DCs only while in duties

[SerenaEclipse]

I seem to have been expierencing random disconnects the past two days, this only occurs while in a duty. I have rebooted my modem, etc. I used WinMTR to capture some data that may or may not be of use. For reference I use Spectrum as my provider and according to speedtests from speedtest.net I am not having any problems. Additionally during the DCs other devices do not lose internet access, which leads me to beleive something is wrong with the route to ffxiv for me or with ffxivs duty servers.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                            192.168.86.1 -    1 |  515 |  514 |    0 |    0 |    1 |    0 |

|        142-254-190-009.inf.spectrum.com -    0 |  519 |  519 |    6 |   12 |   26 |   17 |

|          ae61.prlchi1201h.hawaii.rr.com -    0 |  519 |  519 |   14 |   59 |  428 |   29 |

|                            72.129.47.24 -    0 |  519 |  519 |    8 |   13 |   29 |   17 |

|          agg31.lsancarc01r.socal.rr.com -    0 |  519 |  519 |   52 |   64 |  337 |   61 |

|         209-18-43-62.dfw10.tbone.rr.com -    0 |  519 |  519 |   56 |   65 |   78 |   72 |

|                            66.109.5.123 -    0 |  519 |  519 |   56 |   63 |   84 |   79 |

|            las-b24-link.ip.twelve99.net -    0 |  519 |  519 |   58 |   64 |  108 |   66 |

|ntt-ic-326358-las-b24.ip.twelve99-cust.net -   11 |  366 |  326 |   55 |   60 |   70 |   64 |

|     ae-7.r25.lsanca07.us.bb.gin.ntt.net -   21 |  288 |  229 |    0 |   62 |   85 |   58 |

|     ae-3.r24.snjsca04.us.bb.gin.ntt.net -    4 |  457 |  441 |   64 |   71 |   88 |   69 |

|     ae-4.r00.scrmca02.us.bb.gin.ntt.net -    5 |  439 |  418 |   61 |   70 |   96 |   74 |

|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    6 |  431 |  408 |   65 |   73 |   91 |   78 |

|                           204.2.229.234 -   25 |  265 |  200 |    0 |   72 |   93 |   74 |

|                             204.2.229.9 -   11 |  368 |  329 |   66 |   70 |   88 |   75 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

We apologize for the delay in our response, please try the following options:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.