The way i see it is this, theirs multiple facets to the xiv community.

The forums- probably are the most critical of the game and thats mainly because people care, and I feel many times people can get too carried away and passionate about how people speak to each other

The XIV subreddit- which could be summed up as a very overtly positive space, which at times can lend it self to being overtly positive and blind to the issues in the game (partially due to the karma system on reddit)

Twitter- the social side of the game in social media forum , with its own issues with people passionate about the game and crossing over these two previous groups.

I feel this forum at times can bend towards bullying on certain topics, and people need to be careful on how they speak, that shouldn't mean we become a 'square can do no wrong' place like the xiv subreddit, but that people should think before they speak, I think OP has a point in some regards.