Results 1 to 4 of 4
  1. #1
    Player
    EiraValkyrie's Avatar
    Join Date
    Aug 2013
    Posts
    11
    Character
    Eira Valkyrie
    World
    Ragnarok
    Main Class
    Gladiator Lv 90

    Opening Gathering Log in particular way crashes the game every time.

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

    Date & Time: Since Patch 5.55 for sure, possibly earlier.
    Frequency: Every time when opening gathering log in this particular way.
    World name: Ragnarok
    Character name: Eira Valkyrie
    Retainer name: N/A
    NPC name: N/A
    Monster name: N/A
    Class/Level: Any
    Party or solo: Any
    In-game time: Any
    Area and coordinates: Any
    Housing: Any
    Steps:
    1. Open Gathering Log via any means.
    2. Navigate to Skysteel Tools page, select the item that is collected in the Diadem. For Botanist, it is "Oddly Delicate Birch Log", for example. This issue may affect more selections, but have only confirmed it for these ones.
    3. Close the Gathering Log.
    4. Reopen the Gathering Log via any means. Game will now crash.

    Video Guide to recreate bug: https://www.youtube.com/watch?v=a0xbytXEzKc
    *Add more steps if necessary

    Connection Specs
    - Type of internet connection/provider: N/A, not a connection issue
    - Modem maker/model number: N/A, not a connection issue

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\eiral\Documents
    FINAL FANTASY XIV - A Realm Reborn E:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64 bitar (6.2, version 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 0806
    SYSTEM_LANGUAGE svenska. Nationell inställning: svenska
    SYSTEM_MEMORY 16320.223MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18752.223MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.768GB SYSTEM_FREEDISC_SPACE 141.710GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2422.984GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8088.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8160.111 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1108979a670abe46\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6663
    SYSTEM_GRAPHICS_DRIVER_DATE 5/27/2021 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Högtalare (SteelSeries Siberia 800)
    SYSTEM_SOUND_DEVICE_ID {39926738-4ECB-4DBF-8805-DDDAB80D8D22}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 4/22/2021 02:00:00
    SYSTEM_SOUND Hörlurar på headset (Wireless Controller)
    SYSTEM_SOUND_DEVICE_ID {E345F2E2-1EF9-41FB-A1C0-5B7E97B107DF}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 4/22/2021 02:00:00
    SYSTEM_SOUND Realtek HDMI Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {AC0D38FA-6CA2-42A3-9CC5-6292EBB0C547}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8142
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 5/2/2017 02:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mus
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tangentbord
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03B8AC50-D08D-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03B63B50-D08D-11E7-8002444553540000}
    SYSTEM_INPUT_NAME ndPoint1 Inte
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03B8AC50-D08D-11E7-8008444553540000}
    SYSTEM_INPUT_NAME ndPoint1 Inte
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {03B8AC50-D08D-11E7-8005444553540000}
    SYSTEM_INPUT_NAME SteelSeries Siberia 800
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C5F63520-4F26-11EA-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C5F7BBC0-4F26-11EA-8002444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C5F7E2D0-4F26-11EA-8003444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C5F830F0-4F26-11EA-8004444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C5F85800-4F26-11EA-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {C5F87F10-4F26-11EA-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2EBE9CF0-780E-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
    SYSTEM_INPUT {03B8AC50-D08D-11E7-8009444553540000}
    SYSTEM_INPUT_NAME SteelSeries Siberia 800
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    In-Game Bugs - Post New Thread — Mozilla Firefox
    FINAL FANTASY XIV
    MainWindow
    Microsoft Text Input Application
    CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
    Inställningar
    Filmer
    lahee-static - Discord


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Google Chrome
    K-Lite Codec Pack 16.1.2 Standard
    Microsoft Edge
    Microsoft Edge Update
    OBS Studio
    Overwolf
    SpeedFan (remove only)
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
    Java 8 Update 281
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft XNA Framework Redistributable 4.0
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Java Auto Updater
    Gyazo 4.2.0.0
    Microsoft Visual C++ 2005 Redistributable
    Minecraft
    BankID säkerhetsprogram
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    LOOT version 0.15.1
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Handelsbanken kortläsare
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Bitwarden
    Vortex
    7-Zip 19.00 (x64)
    Genshin Impact
    Logitech Options
    Mozilla Firefox 90.0 (x64 en-US)
    Mozilla Maintenance Service
    Notepad++ (64-bit x64)
    Evoland Legendary Edition
    Terraria
    Ori and the Will of the Wisps
    Lair of the Clockwork God
    Celeste Original Soundtrack
    Hades
    Resident Evil Village
    Devil's Kiss
    Portal Reloaded
    First Snow
    Helltaker
    Starbound
    The Forest
    Subnautica
    No Man's Sky
    Tales of Zestiria
    Starbound - Unstable
    Timespinner
    Iconoclasts
    Reveal The Deep
    Helen's Mysterious Castle
    Resident Evil 7 Biohazard
    Tales of Berseria
    Highway Blossoms
    The Elder Scrolls V: Skyrim Special Edition
    Celeste
    Left 4 Dead 2
    SteamWorld Dig 2
    Portal 2
    Disco Elysium
    Raft
    Bloodstained: Ritual of the Night
    Vigil: The Longest Night
    Outer Wilds
    Heaven's Vault
    Blasphemous
    Subnautica: Below Zero
    Touhou Luna Nights
    Valheim
    Trials of Mana
    Amnesia: Rebirth
    SteelSeries Engine 3.20.0
    VLC media player
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Update for Windows 10 for x64-based Systems (KB4023057)
    Java 8 Update 281 (64-bit)
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Microsoft Update Health Tools
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Grafikdrivrutin 466.63
    NVIDIA GeForce Experience 3.22.0.32
    NVIDIA Optimus Update 38.0.7.0
    NVIDIA PhysX systemprogramvara 9.19.0218
    NVIDIA-uppdatering 38.0.7.0
    NVIDIA FrameView SDK 1.1.4923.29781331
    NVIDIA SHIELD Streaming
    NVIDIA HD audiodrivrutin 1.3.38.60
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.22.0.32
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002864
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002700
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002090
    C:\Program Files\Logitech\LogiOptions\LogiOptions.exe 00002534
    C:\Program Files\Mozilla Firefox\firefox.exe 00000E7C
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000017F8
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002480
    C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002628
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.137.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002030
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000644
    C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 000025BC
    C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOverlay.exe 000025D4
    C:\Users\eiral\AppData\Local\Discord\app-1.0.9002\Discord.exe 00002C94
    C:\WINDOWS\Explorer.EXE 00001A20
    C:\WINDOWS\System32\svchost.exe 00001A14
    C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001F40
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CDC
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002808
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000032A4
    C:\WINDOWS\system32\DllHost.exe 00003100
    C:\WINDOWS\system32\SearchFilterHost.exe 000029B0
    C:\WINDOWS\system32\conhost.exe 0000229C
    C:\WINDOWS\system32\ctfmon.exe 000019E0
    C:\WINDOWS\system32\sihost.exe 00000394
    C:\WINDOWS\system32\svchost.exe 00001760
    C:\WINDOWS\system32\taskhostw.exe 000018A4
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000310C
    C:\Windows\System32\CompPkgSrv.exe 00002BE0
    C:\Windows\System32\GameBarPresenceWriter.exe 00002AC4
    C:\Windows\System32\RuntimeBroker.exe 000019B0
    C:\Windows\System32\SecurityHealthSystray.exe 0000240C
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00002794
    C:\Windows\System32\smartscreen.exe 00000778
    E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000207C
    E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000059C
    E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001170
    (0)

  2. #2
    Player
    EMPstrike's Avatar
    Join Date
    Sep 2013
    Posts
    2
    Character
    Arkah Empstrike
    World
    Coeurl
    Main Class
    Botanist Lv 80
    I have additional information for this bug report:

    This only started happening to me upon reaching level 80 and going after lvl 80 white scrip collectables.
    Selecting a lvl 80 collectable and closing the gathering log will cause it to crash the next time the log is opened. Selecting anything level 79 and below will not causing this issue.


    I have found a workaround for the moment, if you have clicked on a level 80 item, be sure to click on a level 79 or below item before closing the gathering log and will will not crash the next time you open it
    (0)

  3. #3
    Player
    Sythalin's Avatar
    Join Date
    Aug 2013
    Posts
    26
    Character
    Sythelia Chambers
    World
    Famfrit
    Main Class
    Summoner Lv 90
    Quote Originally Posted by EMPstrike View Post
    I have additional information for this bug report:

    This only started happening to me upon reaching level 80 and going after lvl 80 white scrip collectables.
    Selecting a lvl 80 collectable and closing the gathering log will cause it to crash the next time the log is opened. Selecting anything level 79 and below will not causing this issue.


    I have found a workaround for the moment, if you have clicked on a level 80 item, be sure to click on a level 79 or below item before closing the gathering log and will will not crash the next time you open it
    This does not work. It's not a guarantee that it crashes on the next open, it seems to happen semi-randomly. If it hasn't crashed for you, count your blessings and buy a lottery ticket because I've been testing "workarounds" all day with no success. It ALWAYS crashes at some point.
    (0)

  4. #4
    Player
    Aeryi's Avatar
    Join Date
    Jul 2014
    Posts
    9
    Character
    Aeryi Yuuki
    World
    Tonberry
    Main Class
    Lancer Lv 90
    I have been having issues with this too, the software crashes with a general error.

    Code:
    ---------------------------
    FINAL FANTASY XIV
    ---------------------------
    An unexpected error has occurred. Exiting FINAL FANTASY XIV.
    2021-05-29_03:54
    
    ffxiv_dx11.exe+8C2840
    ffxiv_dx11.exe+8B44D4
    ffxiv_dx11.exe+1605793
    ffxiv_dx11.exe+1609B7F
    ffxiv_dx11.exe+78EC21
    ffxiv_dx11.exe+1605793
    ffxiv_dx11.exe+1609B7F
    ffxiv_dx11.exe+78E865
    ---------------------------
    OK   
    ---------------------------
    It is not limited to just the one item specified in the OP. The Skybuilders tab exists on both gathering types (primary and secondary tools), and the game can crash similarly in those categories (yes, even if there's only two items in the Quarrying tab), but it is inconsistent still.

    I think it's more of an issue with the final two items in this list. I am not sure if it's related to how the game defaults to it's partnering tab on the Level categories

    If I were to take additional information from EMPstrike, this should be occurring on multiple categories, specifically items at the bottom of the list.
    I myself am only facing this issue due to work on my Skybuilders tools, which have their resources at the bottom of the list.
    (0)