Consistent, replicate-able DX Error with Gathering Log

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend the following steps:

1) Remove game and all content
2) Restart PC
3) Install and run a registry cleaner
4) Restart PC
5) Reinstall the game
6) Restart PC
7) Launch game to see if issue is resolved

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[EiraValkyrie]

No. I will not do that until you confirm the crash *does not* happen on your machines. Or any machine, for that matter. Until I see proof someone, anyone, will *not* crash performing those steps I've described, I will not spend an entire day's worth of free time on a wild goose chase. Sorry about the rudeness, but it takes so long to do that, that I will not commit to it unless I have at least a sliver of hope it will fix the crash.

[Sythalin]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend the following steps:

1) Remove game and all content
2) Restart PC
3) Install and run a registry cleaner
4) Restart PC
5) Reinstall the game
6) Restart PC
7) Launch game to see if issue is resolved

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

This is the most ridiculous "troubleshooting" that I've ever read and is exactly as EiraValkyrie said - a goose chase.

It's simple. The game worked fine for everyone prior to patch 5.55. After that, multiple people across multiple platforms are crashing in the exact same place that is consistently reproducible. If you do not have an internal report of a cause, or that it needs further testing to find the source, that's cool. People will understand as long as there's some feedback and acknowledgement. Responding with the equivalent of "turn it off then back on again" is only going to piss people off.

[MiniTofu]

This is the most ridiculous "troubleshooting" that I've ever read and is exactly as EiraValkyrie said - a goose chase.

It's simple. The game worked fine for everyone prior to patch 5.55. After that, multiple people across multiple platforms are crashing in the exact same place that is consistently reproducible. If you do not have an internal report of a cause, or that it needs further testing to find the source, that's cool. People will understand as long as there's some feedback and acknowledgement. Responding with the equivalent of "turn it off then back on again" is only going to piss people off.

I agree! Really a generic response and waste of people's time that is not even the fault of the hardware. It's the game issue and it is happening on cross-platform.