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  1. #1
    Player
    Pteleai's Avatar
    Join Date
    Jun 2021
    Posts
    2
    Character
    Neridia Lund
    World
    Leviathan
    Main Class
    Miner Lv 80

    Launching the game without restarting my computer = black screen crash

    Edit: Reinstalled driver using the geforce experience and it started up fine next I tried. No issues so far. Seems resolved.

    Hi,
    For the past week, I've been having this issue where, upon clicking "Play" on the launcher, FFXIV launches and black-screens. I have to close it with Task Manager (seems to close smoothly), and am unable to play until I have restarted my computer. When I do restart my computer after a crash like this, I have to force restart (shut down with button & turn back on) because it just... won't restart/shut down through the Startup menu. It stays on the "Shutting down" or "Restarting" screen forever.

    Thus far this only happens once a restart.

    I believe this issue may have started after I updated my graphics driver and I did not realize I had the game running (which crashed the game).

    I've tried making sure any firewall settings include FFXIV as a safe process, made sure Internet Explorer was at default settings (heard that may interfere), and made sure my graphics drivers & Windows were up-to-date.
    The only other things I am running are the same things I've always run with FF up: Discord, Steam, Google Chrome, and my peripheral programs (Corsair, Razer & Redragon Perdition mouse program).

    I've edited the boot file so that the following is true (underlined is what needed to be changed):
    B4EulaAgreement = 1
    Language = 1
    Region = 2
    EulaAgreement = 1
    BootVersionCheckMode = 1
    ConfigReset = 0
    StartupCompleted = 1
    CutsceneMovieOpening = 1

    I play on Fullscreen.
    OS: Windows 10 Pro x64
    Processor: Intel® Core™i7-3930K
    Memory: 16 GB RAM
    Graphics: 1920x1080 : NVIDIA® Geforce® GTX1060
    DirectX: Version 11
    Network: Broadband Internet connection
    (0)
    Last edited by Pteleai; 06-07-2021 at 04:15 PM. Reason: adding detail, resolved

  2. #2
    Player
    MiniTofu's Avatar
    Join Date
    Sep 2014
    Location
    Mare
    Posts
    535
    Character
    Mito Mito
    World
    Mateus
    Main Class
    Summoner Lv 90
    Run DDU Nvidia, refresh your GPU driver.
    (0)

  3. #3
    Player
    Pteleai's Avatar
    Join Date
    Jun 2021
    Posts
    2
    Character
    Neridia Lund
    World
    Leviathan
    Main Class
    Miner Lv 80
    Yep, didn't bother thinking about that. Thought it was the game, not Nvidia. Reinstalled driver using the geforce experience and it started up fine next I tried. No issues so far. Seems resolved.
    (0)

  4. #4
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

    Good luck with your adventures through Eorzea!
    (0)

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