Endless Black Loading Screen In Zadnor

[Silverfist]

After the third step cutscene of the story quest March of the Bloody Queen, I enter an endless black loading screen that locks my game all together after a few minutes.

I've gone down the list of quick fixes I've done for crash issues I had earlier this year but none of them have worked...

1) Disabling any overclocking
2) Starting the game with no other programs running (clean boot)
3) Underclocking my GPU
4) Playing the game in different settings (fullscreen, vsync on and off)
5) Disabling any overlays
6) Removing any unnecessary USB devices
7) Reinstalling my graphics card drivers
8) Turning off fullscreen optimizations, turning on windows 7 compatibility
9) Installing latest DX11 drivers
10) Reinstalling the game

Any suggestions?

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. Could you try using a registry cleaner such as CC cleaner? It would run through the PC and remove files that may have been left behind by installations and other activity on the PC. In addition is the PC connected directly to the router?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Silverfist]

No worries, and yes I have tried those, it didn't help with the problem.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Could you please provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Silverfist]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\smwhi\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.13.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16186.211MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20538.211MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 220.817GB SYSTEM_FREEDISC_SPACE 48.306GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 745.321GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8093.105 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_6b4dd6d3daac464f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_6b4dd6d3daac464f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_6b4dd6d3daac464f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_6b4dd6d3daac464f\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6677
SYSTEM_GRAPHICS_DRIVER_DATE 6/7/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8221 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e7f8d1b351035e7b\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e7f8d1b351035e7b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e7f8d1b351035e7b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_e7f8d1b351035e7b\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8935
SYSTEM_GRAPHICS_DRIVER_DATE 10/27/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers/Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {1B52E89D-D621-44CA-8B7F-7177E096450C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9151.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/12/2021 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B45E50-6CB8-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B792A0-6CB8-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B7B9B0-6CB8-11EB-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B7B9B0-6CB8-11EB-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B7E0C0-6CB8-11EB-8008444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B7E0C0-6CB8-11EB-800A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B807D0-6CB8-11EB-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B7E0C0-6CB8-11EB-800B444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B8A410-6CB8-11EB-8010444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B8A410-6CB8-11EB-8011444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B96760-6CB8-11EB-8013444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B96760-6CB8-11EB-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B96760-6CB8-11EB-8017444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B98E70-6CB8-11EB-8018444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58B98E70-6CB8-11EB-801A444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Alienware Command Center
Endless Black Loading Screen In Zadnor - Google Chrome
RoyFireGodRE - Discord
Microsoft Text Input Application
Settings
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
Alienware Command Center


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

FFXIV TexTools
Google Chrome
Alienware Command Center Suite
Microsoft Edge
Microsoft Edge Update
OpenAL
Razer Cortex
RGSS-RTP Standard
RPG MAKER VX Ace RTP
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Tobii Stream Engine Service
Tobii Eye Tracker HID package Installer
Intel® Integrated Sensor Solution
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Alienware OC Controls
Tobii Bundle Requirements For Windows
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Tobii Windows Interactions
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Tobii Configuration
Java Auto Updater
REDRAGON Gaming Mouse
Intel(R) Trusted Connect Services Client
Tobii Eye Tracking For Windows
Microsoft VC++ redistributables repacked.
Tobii Eula Installer
NordVPN network TAP
Alienware Digital Delivery
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Tobii Interaction Engine Installer
Alienware SupportAssist OS Recovery Plugin for Alienware Update
Alienware SupportAssist Remediation
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Tobii Service
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
CCleaner
Driver Easy 5.6.15
GShade 3.3.0
HitmanPro 3.8
mGBA 0.9.1
Restoro
Phantasy Star Online 2 New Genesis
Destiny 2
Monster Train
Coromon Demo
Helltaker
Dark Deity
SAMURAI WARRIORS 4-II
MONMUSU
Mirror
Streets of Rage 4
NordVPN
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 291 (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Alienware OCControls Service Installer
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Management Engine Components
ISS_Drivers_x64
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Alienware Command Center Suite
Alienware SupportAssist OS Recovery Plugin for Alienware Update
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
SupportAssist Recovery Assistant
Dell SupportAssist
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 456.87
NVIDIA GeForce Experience 3.21.0.36
NVIDIA PhysX System Software 9.20.0221
NVIDIA Update 38.0.6.0
NVIDIA FrameView SDK 1.1.4923.29548709
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.39
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.21.0.36
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel® Optane™ Pinning Explorer Extensions
NordVPN network TUN
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Core Host - 3.1.8 (x64)
Microsoft Update Health Tools
Alienware SupportAssist Remediation
Microsoft VC++ redistributables repacked.
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Free Fall Data Protection Driver
Intel(R) Management Engine Driver
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000474C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000318C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003FB0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003DB8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000F1C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000264
C:\Program Files (x86)\Tobii\Tobii EyeX\Tobii.EyeX.Engine.exe 00002220
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00003F2C
C:\Program Files\Dell\DellDataVault\nvapiw.exe 00000F3C
C:\Program Files\Google\Chrome\Application\chrome.exe 00004F24
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003900
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000203C
C:\Program Files\NordVPN\NordVPN.exe 00003A9C
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2\AWCC.exe 00004308
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 000045B0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002C64
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000035A8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.143.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002AF4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004A8C
C:\Users\smwhi\AppData\Local\Discord\app-1.0.9002\Discord.exe 0000410C
C:\Windows\Explorer.EXE 00001A30
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000049C4
C:\Windows\System32\DriverStore\FileRepository\cui_dch.inf_amd64_efb119a73d6b56f6\igfxEM.exe 00001118
C:\Windows\System32\DriverStore\FileRepository\dptf_cpu.inf_amd64_1da48d5885266bb7\dptf_helper.exe 00002BC8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_f31d3fd59f245137\RtkAudUService64.exe 00003A58
C:\Windows\System32\RuntimeBroker.exe 00000730
C:\Windows\System32\SecurityHealthSystray.exe 000039E4
C:\Windows\System32\SynTPEnh.exe 000036A8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004AC8
C:\Windows\System32\smartscreen.exe 000028B0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002EB0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002778
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002584
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000044C0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003098
C:\Windows\system32\ApplicationFrameHost.exe 00000BB8
C:\Windows\system32\DllHost.exe 00001474
C:\Windows\system32\SettingSyncHost.exe 00002B54
C:\Windows\system32\conhost.exe 000031A8
C:\Windows\system32\sihost.exe 00000E40
C:\Windows\system32\svchost.exe 00003758
C:\Windows\system32\taskhostw.exe 00000FE4

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

The information in the system report shows there is an Intel(R) UHD Graphics Family chip listed as a secondary graphics card. Unfortunately, we do not support Intel(R) UHD Graphics Family chips for FINAL FANTASY XIV. Please ensure the primary NVIDIA card is always enabled and the device is not switching to the Intel card to conserve power.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Silverfist]

I checked on that and it doesn't seem to be happening/a problem. So I'll just wait and hope it clears up when a patch comes through for that DirectX 11 problem that's going around.