"An unexpected error has occurred" regarding DX11

[Rhode987]

Hey there.

I've recently been running into issues regarding DX11 usage. I saw that it is a very common problem, and I read about it a ton, but nothing I follow seems to work.

This is the issue in particular:



So far I have tried:

1) Disabling any overclocking
2) Starting the game with no other programs running (clean boot)
3) Underclocking my GPU
4) Playing the game in different settings (fullscreen, vsync on and off)
5) Disabling any overlays
6) Removing any unnecessary USB devices
7) Reinstalling my graphics card drivers
8) Turning off fullscreen optimizations, turning on windows 7 compatibility
9) Installing latest DX11 drivers
10) Reinstalling the game

I'm really at my limit at this point, it happens so randomly, and it seems to be a common issue that has no solution.

Here are my technical specs:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\olgie\OneDrive\Documents
FINAL FANTASY XIV ONLINE	F:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-bitowy (6.2, kompilacja 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	F21
SYSTEM_LANGUAGE	polski (Ustawienia regionalne: polski)
SYSTEM_MEMORY	16337.945MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	32721.945MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 476.339GB    SYSTEM_FREEDISC_SPACE 142.936GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.759GB    SYSTEM_FREEDISC_SPACE 134.890GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 698.193GB    SYSTEM_FREEDISC_SPACE 312.977GB
SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.495GB    SYSTEM_FREEDISC_SPACE 318.635GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	Radeon (TM) RX 570 Graphics
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER	Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM	4075.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8168.973 MB
SYSTEM_GRAPHICS_DAC	Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\u0367492.inf_amd64_dc9dba40afc0f9b5\B367342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0367492.inf_amd64_dc9dba40afc0f9b5\B367342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0367492.inf_amd64_dc9dba40afc0f9b5\B367342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0367492.inf_amd64_dc9dba40afc0f9b5\B367342\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	27.20.21003.8013
SYSTEM_GRAPHICS_DRIVER_DATE	5/11/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Angielski
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Głośniki (3 — Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID	{E387087B-3F20-4DEE-AA25-B04B83FE56FC}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.964
SYSTEM_SOUND_DRIVER_LANGUAGE	Angielski
SYSTEM_SOUND_DRIVER_DATE	4/22/2021 02:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mysz
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Klawiatura
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{35FC82F0-C22D-11EB-8002444553540000}
SYSTEM_INPUT_NAME	USB OPTICAL MOUSE 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 669  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{35FCD110-C22D-11EB-8003444553540000}
SYSTEM_INPUT_NAME	USB OPTICAL MOUSE 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{35FCD110-C22D-11EB-8004444553540000}
SYSTEM_INPUT_NAME	USB OPTICAL MOUSE 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E04B7BF0-5252-11E9-8005444553540000}
SYSTEM_INPUT_NAME	Gami
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E04BCA10-5252-11E9-8006444553540000}
SYSTEM_INPUT_NAME	Gami
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 8192  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E04BCA10-5252-11E9-8007444553540000}
SYSTEM_INPUT_NAME	Gami
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{E04A4370-5252-11E9-8002444553540000}
SYSTEM_INPUT_NAME	Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread – Brave
Z
Microsoft Text Input Application
Kalkulator
Kalkulator
Ustawienia
Ustawienia


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Heroes of Might and Magic 3 Complete
Heroes of Might and Magic 4 Complete
Caves of Qud
MSI Afterburner 4.6.1
Battle.net
Brave
Cities: Skylines
Dark Messiah Of Might And Magic
Darkwood
F.E.A.R. Platinum Collection
Google Chrome
GigabyteFirmwareUpdateUtility
Game Boost
ON_OFF Charge 2 B15.0709.1
EasyTune
EasyTuneEngineService
SIV
@BIOS
APP Center
Fast Boot
Kerbal Space Program
Microsoft Edge
Microsoft Edge Update
Notepad++ (32-bit x86)
Microsoft OneDrive
Origin
Overwolf
Pajączek 5 STD - Deinstalacja
PhotoScape
Planet Zoo
Planetary Annihilation TITANS Rainbows and Unicorns
Process Lasso
PunkBuster Services
Risk of Rain 2 Anniversary
RivaTuner Statistics Server 7.3.1
Starsector by Fractal Softworks LLC
Steam
TES V Skyrim - Special Edition
Totally Accurate Battle Simulator
Ubisoft Connect
Tom Clancy's Rainbow Six Siege
Xfire (remove only)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
GigabyteFirmwareUpdateUtility
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Battlefield™ 1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Titanfall™ 2
Sound Blaster Recon3Di Extras
Google Update Helper
Game Boost
ON_OFF Charge 2 B15.0709.1
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
EasyTune
STAR WARS™ Battlefront™ II
EasyTuneEngineService
Epic Games Launcher
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Google Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
SIV
Battlefield 4™
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Smart Backup (x64)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Oprogramowanie mikroukładu Intel®
@BIOS
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
STAR WARS Jedi - Fallen Order™
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
APP Center
Microsoft XNA Framework Redistributable 4.0 Refresh
GService
Minecraft Launcher
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Fast Boot
Dawn of War - Dark Crusade
Vortex
7-Zip 19.00 (x64)
AMD Software
CCleaner
Cheat Engine 7.0
Firestorm-Releasex64
GIMP 2.10.22
Guild Wars 2
Aplikacje Microsoft 365 dla firm - pl-pl
Intel(R) Network Connections 25.4.0.6
Terraria
Project Zomboid
Titanfall® 2
Kenshi
Europa Universalis IV
Space Engineers
RUNNING WITH RIFLES
Stellaris
RimWorld
Middle-earth™: Shadow of War™
FINAL FANTASY XIV Online
Satisfactory
Total War: WARHAMMER II
Valheim
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Java 8 Update 251 (64-bit)
AMD DVR64
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
iGP11
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
HoMM III Compatibility Database
Epic Games Launcher Prerequisites (x64)
AMD Settings
Branding64
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Network Connections 25.4.0.6
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Paradox Launcher v2
NVIDIA Ansel
Panel sterowania NVIDIA 388.13
NVIDIA Optimus Update 36.0.0.0
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Update Core
Airshipper
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD WVR64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe	0000086C
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe	000026E4
C:\Program Files\AMD\CNext\CNext\cncmd.exe	000027FC
C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe	000029F8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe	00002A2C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.137.0_x64__8wekyb3d8bbwe\YourPhone.exe	00002374
C:\WINDOWS\Explorer.EXE	000017BC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	000019E8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000018D4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	00002324
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00001628
C:\WINDOWS\system32\ApplicationFrameHost.exe	00001764
C:\WINDOWS\system32\DllHost.exe	00002450
C:\WINDOWS\system32\SettingSyncHost.exe	00002190
C:\WINDOWS\system32\sihost.exe	00001518
C:\WINDOWS\system32\svchost.exe	00001658
C:\WINDOWS\system32\taskhostw.exe	000015A4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	0000177C
C:\Windows\System32\RuntimeBroker.exe	00002ABC
C:\Windows\System32\SecurityHealthSystray.exe	000024F8
C:\Windows\System32\oobe\UserOOBEBroker.exe	00001350
C:\Windows\System32\smartscreen.exe	00000AC8
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	000027F0
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00001988

[Rhode987]

I have no mods installed either. I have tried capping FPS with RivaTuner without using the in-game cap, but it crashes both with and without it.

[Mirok0]

im getting the same problem after this week update.......wtf

[Jinsoku_Kitsune]

Recently had this issue. Looked online and adding a bypass in the firewall to the actual game (the launcher and boot applications are added when installing but not the actual game) helped to fix the issue. Haven't had it since and I used to get it every system restart.

Hope this helps

[Rhode987]

I have attempted it as well, putting both of the game exe files to be allowed through the firewall, but I unfortunately still ended up crashing during a dungeon afterwards.

[Rhode987]

Funnily enough, the game also crashes almost instantly after opening the currency tab, which did not happen on the previous patch.

[Rhode987]

An update.

While none of my attempts yielded any results, I have found that the game's GPU usage randomly spikes to 100% when the crash occurs.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? Does the issue occur when FINAL FANTASY XIV is installed on the C:/ Drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhode987]

No changes happened to my system, and no other games have the same type of issue. I admit that one thing I have not yet tried is installing the game on the C drive, as that is my SSD drive with not a lot of free space available on it.

[Rhode987]

I have tested it, and it indeed still doesn't work on the C drive.