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  1. 05-29-2021 04:47 AM #1
    DorenHallvard
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    May 2021
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    Character
    Doren Hallvard
    World
    Mateus
    Main Class
    Botanist Lv 90

    DX 11 crash when opening Gathering Log

    This is a really weird crash that only started happening since 5.55. Sometimes when I've tried opening the gathering tab from my keyboard (by pressing the B key) the game will say "An unexpected error has occurred. Exiting FINAL FANTASY XIV 2021-05-17_12:51. I've tried reinstalling the game and it has not fixed it.

    I have attached a photo of the error message I am getting with the other error messages.
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  2. 06-03-2021 11:22 PM #2
    Rhaervis
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    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  3. 06-05-2021 07:23 AM #3
    Aeryx_Seven
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    Character
    Aeryx Seven
    World
    Leviathan
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    Summoner Lv 80
    I'm also getting the same error when pushing "B" to open the gathering log. It's happened 3 times now (but doesn't happen every time I open the log). Never seen this before 5.55


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 0805
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16314.051MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 38842.051MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.424GB SYSTEM_FREEDISC_SPACE 29.577GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 240.774GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 301.260GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 304.107GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8010.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.025 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6611
    SYSTEM_GRAPHICS_DRIVER_DATE 4/11/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8010.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.025 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6611
    SYSTEM_GRAPHICS_DRIVER_DATE 4/11/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND BenQ XL2720Z (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {030D54FE-B387-4A7E-83F4-F39D523CDB31}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
    SYSTEM_SOUND Headphones (3- AT2020USB+)
    SYSTEM_SOUND_DEVICE_ID {7B0F0629-D9E8-456F-80AD-72AA6E90BC50}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/21/2021 19:00:00
    SYSTEM_SOUND ROG PG278QR (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {9C3FD98A-8247-4B5F-90DF-805B6F6C5C13}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/15/2020 19:00:00
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {F3D34F55-F752-44F0-A1F4-04620478DB50}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8210
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/10/2017 19:00:00
    SYSTEM_SOUND Speakers (FaceRig Virtual Audio Driver)
    SYSTEM_SOUND_DEVICE_ID {5A8FB5E0-A886-4661-98A3-657F41995B72}
    SYSTEM_SOUND_DEVICE_NAME Larmkanal.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.0.0.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/31/2015 19:00:00
    SYSTEM_SOUND Speakers (Logitech G935/G933s Gaming Headset)
    SYSTEM_SOUND_DEVICE_ID {3B60FA45-7D78-4CC4-AE45-91EA97B89A0B}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 2021.1.1365.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/25/2021 19:00:00
    SYSTEM_SOUND Speakers (NVIDIA RTX Voice)
    SYSTEM_SOUND_DEVICE_ID {40DA3F17-30C1-4F8B-A287-2CBB2BF7D9DB}
    SYSTEM_SOUND_DEVICE_NAME nvrtxvad64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.0.0.2
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/1/2020 19:00:00
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {7DCF3041-F7A5-4E35-9D3C-7DE1616FF8DD}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8210
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/10/2017 19:00:00
    SYSTEM_SOUND Speakers (THX Spatial - Synapse)
    SYSTEM_SOUND_DEVICE_ID {7983F547-3F04-4EB4-BB29-BD49F420D463}
    SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/17/2019 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {18028240-04C8-11EB-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A097E5E0-4ACA-11EA-8005444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1802D060-04C8-11EB-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {1802F770-04C8-11EB-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BE349750-46D8-11EB-8002444553540000}
    SYSTEM_INPUT_NAME G935 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BE34BE60-46D8-11EB-8003444553540000}
    SYSTEM_INPUT_NAME G935 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6AC6E050-6493-11EA-8001444553540000}
    SYSTEM_INPUT_NAME CORSAIR Lighting Node CORE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {BE34E570-46D8-11EB-8004444553540000}
    SYSTEM_INPUT_NAME G935 Gaming Headset
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2271B660-04C8-11EB-8004444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6AD36370-6493-11EA-8002444553540000}
    SYSTEM_INPUT_NAME H100iRGBPROXT
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7E978960-0D17-11E9-8009444553540000}
    SYSTEM_INPUT_NAME AT2020USB+
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {93EDDC40-4278-11EB-8001444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7E978960-0D17-11E9-800A444553540000}
    SYSTEM_INPUT_NAME AT2020USB+
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7E971430-0D17-11E9-8005444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {2309D7B0-04C8-11EB-8005444553540000}
    SYSTEM_INPUT_NAME SteelSeries Apex 7
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7E973B40-0D17-11E9-8006444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7E976250-0D17-11E9-8007444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7E976250-0D17-11E9-8008444553540000}
    SYSTEM_INPUT_NAME Razer DeathAdder Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0



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  4. 06-05-2021 08:41 AM #4
    DocTabasco
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    Doc Tabasco
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    Brynhildr
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    Scholar Lv 90
    I am also getting this error, I've been gathering for skysteel miner quest in azys la and this has happened twice, though it worked fine before i started gathering
    june 18 update: happened again while in the firmament, tried to open the gathering log using a gamepad cross bar button
    as per EiraValkyrie's post, I selected the last skysteel item for botanist, closed the gathering log, then my next attempt to open the log causes a crash
    confirmed by my fc friend Dakota Ivory
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    Last edited by DocTabasco; 06-19-2021 at 04:34 AM. Reason: confirming the exact cause
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  5. 06-05-2021 03:12 PM #5
    Macleod
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    Ishgard
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    A'sharr Tia
    World
    Gilgamesh
    Main Class
    Viper Lv 100
    This has happened to me 3 times tonight while going around gathering some collectibles when I go to open the gathering log to see which node spawns next. Clearly something is broken.

    EDIT: The pattern I seem to be noticing, is that the Gathering Log DX crash error always happens the second time I attempt to open it after logging back in...if that helps narrow it down at all. First time it opens fine, second time...DX crash.
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    Last edited by Macleod; 06-05-2021 at 03:21 PM.
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  6. 06-05-2021 09:44 PM #6
    Mirok0
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    Miroko Carolino
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    Behemoth
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    Weaver Lv 80
    im getting the samething! after the last patch
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  7. 06-07-2021 12:14 AM #7
    Demaran
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    Demaren Ronso
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    Cerberus
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    Dark Knight Lv 80
    I'm getting this exact same problem
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  8. 06-07-2021 02:51 AM #8
    Seruti
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    Calenne Phoenix
    World
    Cactuar
    Main Class
    White Mage Lv 80
    I've been having the same problem since 5.55.
    It's very frustrating when I have to continuously log in to collect my collectables. I hope it will get addressed very soon.
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  9. 06-07-2021 04:37 AM #9
    EiraValkyrie
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    Eira Valkyrie
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    Ragnarok
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    Gladiator Lv 90
    This is happening to me as well, incredibly frequently since I'm currently gathering for skysteel tools. I'm gonna see if I can confirm the "crashes on second attempt at opening log" thing, even though it's incredibly frustrating to have to go through entire login process again.

    Edit: From fresh login, I crashed upon checking gathering log second time. If it helps, I had it opened to skysteel tool page, with one of the two last ingredients on list selected. Gonna see if it makes any difference not having anything selected.

    Edit 2: From fresh login, open gathering log. Go to one of the later collectables, like the last two in Skysteel Tool page. Close it entirely. Open it again. Game will crash, 100% of the time. Please, can more people report and confirm this.
    (2)
    Last edited by EiraValkyrie; 06-07-2021 at 05:06 AM. Reason: Update with info
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  10. 06-07-2021 05:59 AM #10
    ShawnMac3192
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    Madeline Stormfront
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    Leviathan
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    Gunbreaker Lv 80
    I also get this. For me it happens when trying to mine collectables in the Shadowbringers zones and open the gathering log in any zone.
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