Game always crashes on loading in.

[Liam_Harper]

Would definitely appreciate some help because this one has me baffled. I'll try to be detailed incase anything helps.

The issue started May 25 around 9 in the evening UK time. I had been playing the game fine all day, was an hour and a half into a raid and got a Direct X error and crashed. From this point on, the game will always crash either during the log in screen or within 1-10 seconds of logging in. Crashes vary from blue screen and Restart, Direct X errors or errors with Japanese text. Blue screen + restart states an Internal Video scheduler error.

I am on laptop and everything except FF14 functions fine. When I load the game it feels like the graphics are slightly worse and the color contrast and sharpness are less.

I have tried the following fixes and all have had no effect whatsoever:

-Fully reinstalled the game.
-Deleted the FFXIV.cfg incase of corruption.
-Fully updated all drivers with a driver update tool and ran Windows Update. (I did not Update recently before the error)
-Ensured DirectX is fully updated
-Disabled (and even removed) Discord and any other overlay.
-Ensured all Internet Explorer settings are correct and deleted history
-Ran a full Malware scan
-Ran "chkdsk /f /r" from the Command
-Ran "sfc /scannow" from the Command.
-Opened Apps and Features and removed any recently added programs.
-Checked Nvidia was not using SLI
-Tried switching graphics processer/PhysX to CPU to see if it was a Nvidia issue there.
-Switched to DirectX 9
-Probably more I can't remember.

-I have not tried underclocking and would appreciate a step-by-step if there's a chance this might be a fix.

Again, this happened completely out of the blue and my laptop is otherwise perfectly functional. Although I do notice 100% cpu usage for up to half a minute or so on start up and ff14 has very high disk usage for a few seconds after clicking play, which both settle afterward. Just adding that incase it means anything.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\liams\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz (4 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS CDCN28WW
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8019.906MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9299.906MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 883.150GB SYSTEM_FREEDISC_SPACE 646.916GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 25.000GB SYSTEM_FREEDISC_SPACE 20.841GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 530
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4009.953 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6286
SYSTEM_GRAPHICS_DRIVER_DATE 8/15/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 960M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6020 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_d79c53dfaa1cbce3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_d79c53dfaa1cbce3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_d79c53dfaa1cbce3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlti.inf_amd64_d79c53dfaa1cbce3\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6611
SYSTEM_GRAPHICS_DRIVER_DATE 4/12/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4895C63C-D17E-4643-8E39-40316684926D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8899.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C9DEDB0-5838-11EA-8001444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C9E89F0-5838-11EA-8002444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C9EB100-5838-11EA-8003444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C9ED810-5838-11EA-8004444553540000}
SYSTEM_INPUT_NAME Micr
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C9FE980-5838-11EA-8005444553540000}
SYSTEM_INPUT_NAME Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B6B4A50-B675-11E7-8004444553540000}
SYSTEM_INPUT_NAME UMDF HID minidriver Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Text Input Application
Game always crashes on loading in. - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Battle.net
Driver Booster 8
Dropbox
Google Chrome
Hearthstone
CyberLink Power2Go 8
Lenovo OneKey Recovery
LenovoUtility
O2Micro Flash Memory Card Windows Driver
Lenovo PowerDVD12
User Manuals
Microsoft Edge
Microsoft Edge Update
Origin
Skype versjon 8.34
Steam
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CyberLink Power2Go 8
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
REACHit
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
The Sims™ 4
Intel® Security Assist
LenovoUtility
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Skype Click to Call
Realtek Ethernet Controller Driver
Microsoft Office
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Adobe Refresh Manager
Adobe Acrobat Reader DC - Norsk
Lenovo Product Demo
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Lenovo PowerDVD12
Intel(R) Wireless Bluetooth(R)
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Metric Collection SDK
Curse
User Manuals
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Sid Meier's Civilization VI
FINAL FANTASY XIV Online
Vulkan Run Time Libraries 1.0.11.1
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
WinRAR 5.40 (64-bit)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Lenovo OneKey Recovery
Intel(R) Chipset Device Software
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Intel® Trusted Connect Service Client
Dolby Audio X2 Windows APP
Lenovo QuickOptimizer
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ALPS Touch Pad Driver
Microsoft Update Health Tools
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Lenovo Solution Center
O2Micro Flash Memory Card Windows Driver
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Control Panel 376.67
NVIDIA Optimus Update 2.11.4.1
NVIDIA PhysX System Software 9.15.0428
NVIDIA oppdateringer 2.11.4.1
SHIELD Streaming
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.40
Lenovo System Interface Foundation
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Ventrilo Client for Windows x64
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212
Dolby Audio X2 Windows API SDK
Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000B28
C:\Program Files (x86)\Lenovo\Power2Go\CLMLSvc_P2G8.exe 00000470
C:\Program Files (x86)\Lenovo\PowerDVD12\PDVD12Serv.exe 00000558
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00001D74
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000029B8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000007F8
C:\Program Files\Apoint2K\Apntex.exe 00001CC4
C:\Program Files\Apoint2K\Apoint.exe 00001A30
C:\Program Files\Apoint2K\HidFind.exe 00001CAC
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 00000554
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000241C
C:\Program Files\Lenovo\Lenovo Solution Center\LSCNotify.exe 000027B4
C:\Program Files\Lenovo\LenovoUtility\utility.exe 00000EB0
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00001AF4
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000004B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000002C0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000D80
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20012.133.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001D94
C:\Users\liams\AppData\Local\Host App Service\Engine\HostAppServiceUpdater.exe 00001E98
C:\WINDOWS\Explorer.EXE 00001F24
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6d34ac0763025a06\igfxEM.exe 00001E5C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000F8C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000150C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000A60
C:\WINDOWS\system32\ApplicationFrameHost.exe 000019C4
C:\WINDOWS\system32\DllHost.exe 0000210C
C:\WINDOWS\system32\SettingSyncHost.exe 00002044
C:\WINDOWS\system32\conhost.exe 00001CE8
C:\WINDOWS\system32\sihost.exe 00001AC4
C:\WINDOWS\system32\svchost.exe 00002270
C:\WINDOWS\system32\taskhostw.exe 00000E80
C:\Windows\System32\RuntimeBroker.exe 000029F4
C:\Windows\System32\SecurityHealthSystray.exe 00002370
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002730
C:\Windows\System32\smartscreen.exe 00001FEC

[MilkieTea]

Heyo! This actually happened to me about 2 months ago. XIV is very system usage heavy, so whenever something internal is failing using XIV will exacerbate it. I was getting BSODs, etc etc. Everything else *seemed* to be running just fine, but typically if you're getting constant BSODs (even if it's only with one program) it means something's failing internally. With the BSOD error you're getting, I'd try underclocking your GPU (https://www.wepc.com/how-to/underclock-gpu/) and if that doesn't work, try completely uninstalling windows and reinstalling it (without saving any files to the PC itself, so try and nab a flashdrive to save important information.)

https://helpdeskgeek.com/windows-10/...in-windows-10/ try any of these fixes as well if the above doesn't work.

[Liam_Harper]

Cheers, I imagine you're correct that something is internally failing. CPU and Disk usage skyrocket with some of the apps or programs I used to try and fix things, so I guess they're exacerbating things a little too.

Underclocking and the linked fixes seem to have had no effect (and it seems my GPU wasn't overclocked or has any overheating issues). Doing a Clean Boot had no effect either.

I'll have a go at a full Factory Reset soon and wipe all files. I assume if that fails it indicates that it's my laptop itself that is breaking down and the only option is a new one?

[MilkieTea]

Cheers, I imagine you're correct that something is internally failing. CPU and Disk usage skyrocket with some of the apps or programs I used to try and fix things, so I guess they're exacerbating things a little too.

Underclocking and the linked fixes seem to have had no effect (and it seems my GPU wasn't overclocked or has any overheating issues). Doing a Clean Boot had no effect either.

I'll have a go at a full Factory Reset soon and wipe all files. I assume if that fails it indicates that it's my laptop itself that is breaking down and the only option is a new one?

Yeah, at that point. If it were any other time I’d recommend trying to salvage it by replacing the GPU with an older but cheaper model (IE I’m using a 1050ti which NORMALLY is about $150) but the prices of GPUs arent worth trying and failing, right now, and would probably cost the same OR MORE as replacing with a new gaming laptop.

[Liam_Harper]

Update: Full Factory Reset had no effect, definitely seems like a fried GPU. I agree replacing a GPU in a 5 year old laptop just isn't worth risking, but I've got my older laptop back running for now and will buy a new one if needed. Sucks but these things happen. Cheers for the help

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!