It certainly doesn't help that SE seems to have devs actively watching reddit (commenting on art pieces, clarifying statements etc) yet when a developer actually posted at this forum about rainkmaker hair people were genuinely shocked because we don't see devs here (tech support excluded) Yet this is the official forums!

People are a lot more civil when they know they are being listened to. Reddit though has grown tired of genuine criticism of the game and shuts down any debate even faster.