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  1. 05-27-2021 08:54 AM #1
    seraf
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    Anrui Mydia
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    Hyperion
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    Warrior Lv 100

    I literally cannot use the Square-Enix Store anymore

    It just asks me to accept the TOS a billion times no matter how many times I hit agree. It refuses to let me log on and get past this screen. Is anyone else having this problem? I've tried it on 3 different devices. All I want to do is check my order history and I can't even do that.
    (0)
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  2. 05-27-2021 10:35 AM #2
    Jojoya
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    Jojoya Joya
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    Coeurl
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    Bard Lv 100
    Quote Originally Posted by seraf View Post
    It just asks me to accept the TOS a billion times no matter how many times I hit agree. It refuses to let me log on and get past this screen. Is anyone else having this problem? I've tried it on 3 different devices. All I want to do is check my order history and I can't even do that.
    Try clearing your browser cache and cookies if you're still having problems (it's been a couple of hours, hopefully you're good now).
    (0)
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  3. 05-27-2021 10:50 AM #3
    seraf
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    Anrui Mydia
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    Hyperion
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    Warrior Lv 100
    Quote Originally Posted by Jojoya View Post
    Try clearing your browser cache and cookies if you're still having problems (it's been a couple of hours, hopefully you're good now).
    I mean this is happening to me on my PC, iPhone and Mac it's 3 entirely different devices so I doubt it's cookies or cache.
    (0)
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  4. 05-27-2021 10:55 AM #4
    MPK
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    Mirabelle Weaver
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    Summoner Lv 90
    Just accept the tos. It's absolute. You can't escape it.
    (7)
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  5. 05-27-2021 11:01 AM #5
    Shibi
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    Lala Felon
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    Zurvan
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    Gunbreaker Lv 80
    You may need to use a VPN if you are finding all your devices are seeing the problem, another option will be your phone, but away from your home.
    (0)
    やはり、お前は……笑顔が……イイ
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  6. 05-27-2021 11:22 AM #6
    seraf
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    Anrui Mydia
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    Hyperion
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    Warrior Lv 100
    The VPN thing didn't work either. I submitted a ticket to SE support about this it has been happening since yesterday.
    (0)
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  7. 05-27-2021 09:28 PM #7
    Eldevern
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    R'lileen Min'enoth
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    Cerberus
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    Thaumaturge Lv 80
    It reminds me a similar problem I had. It was because of a need of double validation. Check if you displayed the whole ToS. Maybe there is another button to activate after you read all.
    (1)
    Altoholic
    La normalité n'est que la moyenne de nos folies individuelles.
    Normality is just an average. I'm the weird, you're the bizarre.
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  8. 05-27-2021 09:43 PM #8
    Saefinn
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    Yesunova Hotgo
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    Balmung
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    Sage Lv 90
    Is it a different browser across the three devices or the same browser? If not, try another as it's possible issues the chosen browser is using.
    (0)
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  9. 05-27-2021 10:07 PM #9
    Jin-
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    Jin Wa
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    Odin
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    Mac is PC
    (0)
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  10. 05-27-2021 10:10 PM #10
    Commander_Justitia
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    Ash Primordial
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    Phoenix
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    Paladin Lv 90
    Ye it is often the browser, had the same problem with SE store but also PSN online account on PC. It is not the cookies or rather they seem to be stuck in a loop on chrome and forget that you just logged in a moment ago, Microsoft Edge usually still works.
    (0)
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