New game plus bug

[Naria]

Date & Time: 5/16/2021 appox 10:30pm EDT
Frequency: once
World name: Sargatanas
Character name: Naria Starcatcher
Retainer name: N/A
NPC name: Manager of the Suites
Monster name: N/A
Class/Level: WHM 80
Party or solo: Solo
In-game time: N/A
Area and coordinates: The Pendants
Housing:
Steps:

When doing the quest "Echos of a Fallen Star" in new game plus the option to pick Cyella did not appear even though I have completed all of the requirements. The option to pick Cyella does appear if I play the same CS in The Unending Journey.

[Sonnokoth]

Insufficient information. Account Notification Sent.