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  1. 05-30-2021 09:26 PM #1
    nestea2004
    Player
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    Join Date
    Sep 2013
    Posts
    1
    Character
    Rexia Whitemane
    World
    Asura
    Main Class
    Archer Lv 9

    Windows 10 FFXIV

    I can load into the game just fine on multiple characters; but when I transfer zones.. the game starts to crash and I get this error

    https://imgur.com/a/vLuZKDV

    and then it just crashes when ever it logs in

    If I switch to DX9 it just sticks to "Now Loading" I left it up for over an hour and it didn't do anything different.
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  2. 05-31-2021 10:52 PM #2
    MiniTofu
    Player
    MiniTofu's Avatar
    Join Date
    Sep 2014
    Location
    Mare
    Posts
    535
    Character
    Mito Mito
    World
    Mateus
    Main Class
    Summoner Lv 90
    Suggest to Google "directx update" and download it from Microsoft to make sure you have all the latest and files available for FFXIV to run.
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  3. 06-03-2021 11:53 PM #3
    Rhaervis
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    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  4. 06-30-2021 12:11 AM #4
    Rhaervis
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    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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