A while back, I made a response to a topic similar to this, so instead of simply rephrasing the stuff I've already said, I might as well just copy+paste the original message.

Quote Originally Posted by Wind-Krysvein View Post
I've been wondering about this a lot myself.

I played the game way back in 2013, and have followed it since the days of 1.0, and I can say for absolute certain that dev/rep communication used to be miles ahead of what it is now. The forums feel like a lawless wasteland at this point.

Honestly, I'd even be okay with the reps just popping in to reaffirmed us "we're constantly reading and gauging player reactions, so keep posting even if we don't respond directly" but even that seems like a far-off dream at this point.