I dont know if it direct x 11 issues or game or or what i do need help

[Sylas_Kyng]

so i just installed windows and all my drivers but when i login to ff14 i get

bunch Japanese at to with a date and time stamp then
ffxiv_dx11.exe+576A9
USER32.dll+E858
USER32.dll+E3dc
uSER32.dll+2DDDD
ntdll.dll+A0C54
win32u.dll1064
USER32.dll+A5C3
USER32.dll+2D601

after i try reloging and get in game i started getting

An unexepected error has occurred. Exiting Final Fantasy XIV
(date and time stamp)

ffxiv_dx11.exe+30FB83
ffxiv_dx11.exe+30D061
ffxiv_dx11.exe+30F851
ffxiv_dx11.exe+311A6D
ffxiv_dx11.exe+197372
ffxiv_dx11.exe+13E5E09
KERNAL32.DLL+17034
ntdll.dll+52651

i dont know what could be causing this and it a bit flustering when ur tring to enjoy such a great game when stuff like this happens hopefully i can get some help here are pc specs if needed

Moniter - 3840x2160 @ 60hz
Graphic Nvidia Geforece GTX 1080Ti
Motherboard Msi Z270 gaming pro carbon
intel I7

[Sylas_Kyng]

Is there No one able to help me ??

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this crash happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Sylas_Kyng]

the first one right when i push play for the first time causing me to relog and the second one probly within 5 min of being in game



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\user\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32727.156MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37847.156MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.336GB SYSTEM_FREEDISC_SPACE 373.594GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.212GB SYSTEM_FREEDISC_SPACE 0.178GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.394GB SYSTEM_FREEDISC_SPACE 2794.207GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2047.786GB SYSTEM_FREEDISC_SPACE 1808.175GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16363.578 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6647
SYSTEM_GRAPHICS_DRIVER_DATE 5/12/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {04AB8B69-3972-4898-96D2-A3EC50628508}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 17:00:00
SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D9C460A0-0FF3-4CDB-BF91-1AEAC2D1E966}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62DC5F10-BA0E-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62DF1E30-BA0E-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62DF9360-BA0E-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62DF4540-BA0E-11EB-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62E0CBE0-BA0E-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Classic Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62E0F2F0-BA0E-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Classic Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62E0F2F0-BA0E-11EB-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga Classic Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62E14110-BA0E-11EB-8009444553540000}
SYSTEM_INPUT_NAME Razer Naga Classic Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62DF4540-BA0E-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {62E14110-BA0E-11EB-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
I dont know if it direct x 11 issues or game or or what i do need help - Google Chrome
Microsoft Store
Microsoft Store
Mail
Inbox - Live ‎- Mail
Settings
Settings
NVIDIA GeForce Overlay
Microsoft Text Input Application
Calculator
Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Razer Cortex
Razer Synapse
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Speccy
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Microsoft Update Health Tools
NVIDIA Graphics Driver 466.47
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001F60
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000029EC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000024F0
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000C9C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002318
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000027EC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003694
C:\Program Files\Google\Chrome\Application\chrome.exe 00000B20
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002640
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000136C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002C9C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000003F4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000021A8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.110.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003048
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00002FB4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxTsr.exe 00002F30
C:\Users\user\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001854
C:\Windows\Explorer.EXE 0000051C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000009FC
C:\Windows\System32\RuntimeBroker.exe 00000F1C
C:\Windows\System32\SecurityHealthSystray.exe 00002060
C:\Windows\System32\smartscreen.exe 000035AC
C:\Windows\System32\svchost.exe 00000AF8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000D14
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000019A0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001884
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000023B4
C:\Windows\system32\ApplicationFrameHost.exe 00002CC0
C:\Windows\system32\DllHost.exe 00001DE8
C:\Windows\system32\SettingSyncHost.exe 00001CF4
C:\Windows\system32\conhost.exe 00001F70
C:\Windows\system32\sihost.exe 000004C4
C:\Windows\system32\svchost.exe 000013E8
C:\Windows\system32\taskhostw.exe 00001108

[LogicMouse]

I had this issue and after weeks of research found no solution. I tried everything. I mean everything. After taking months away from the game I reinstalled it and it works for now. It seems like a massive bug on thier side. I think I got lucky and a patch fixed my issue.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.