when reporting, about how long to wait before gm response (if at all)?

[Shibi]

...He had a fit, swore at me, called me trash, told everyone I was griefing, etc, kept that up the whole time all because I had titan out for a hot minute after we wiped. Just to mitigate a bit of damage for our healers, at least one of whom was new and was having trouble keeping up....

Even when some players do silly or less-than optimal things, it's not an excuse for anyone to lose it. They will get a timeout, and if they have made a habit of this, the timeouts do get longer each time.

When people feel anger at other players they have four allowed actions, bite their tongue and know that in those 8 mans, it's overlevelled content for most people, and it really doesn't matter... votekick... explain constructively that titan isn't really going to save other people in that fight and that the DPS is far more important... and leaving themselves.

[maw]

Even when some players do silly or less-than optimal things, it's not an excuse for anyone to lose it. They will get a timeout, and if they have made a habit of this, the timeouts do get longer each time.

When people feel anger at other players they have four allowed actions, bite their tongue and know that in those 8 mans, it's overlevelled content for most people, and it really doesn't matter... votekick... explain constructively that titan isn't really going to save other people in that fight and that the DPS is far more important... and leaving themselves.

Yeah totally. I get it. It can be frustrating seeing people not doing rotations even remotely right or not understanding their job. I've been there, and I've been told off for it in much more amicable terms lol. I just can't figure out how he saw me pull out titan after the wipe (which was due to sprouts not knowing about the ghana mechanic, which was explained to them after) but didn't see me using ifrit the whole time prior. Like he chose that moment specifically to land on me with "Why is there a f*cking titan egi out", and then ranting like I was somehow specifically responsible for not killing enough adds. And he was dps too. We were in it together. Idk. I'm still gonna use titan if I'm at risk of death, as usual, because I'd rather at least try not to die. But I'll be much, much more wary from now on.

[Shibi]

But I'll be much, much more wary from now on.

Nah, don't be wary. His raging was on him as you show you know. Don;t bite back, roll your eyes, report as you did and let the GMs deal with it, they are very good at this one thing.

I love that trial awesome music.

[Imora]

I don't know of a game that tells you what they do to people who are reported.

Blizzard started sending emails in game thanking you for reporting and letting you know the player was actioned, but they still never tell you what that action was.

Privacy reasons. I'm assuming though that they do something about it here.

[Jeeqbit]

If they need more information, they will try to send tells or they will send you a message in the support desk where you made it (your mailbox icon will flash). When they have enough information they will usually just send a message in the support desk. They may also send an email response if the report wasn't done in the game itself.

If what they did was hurtful or rude like in the way you described, they probably will be warned or banned, depending on if they have done it before.

A lot of it may be copy and pasted, but you would do the same if you worked with a support desk and had to say the same sort of things all of the time. They deviate from what they pasted if it makes sense to so it's not a robot.