Black Screen after exiting game

[Rytsune]

Hello,

ever since new patch after logging out the game is stuck and has black screen for few secs, i don´t know why, didn´t change anything, using the normal things like i always do.

Best regards,
Rytsune

Here the System Information Log within Launcher:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\YiCai\OneDrive\Dokumente
FINAL FANTASY XIV ONLINE S:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>;*.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V4.9
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY 32196.609MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 34244.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 463.747GB SYSTEM_FREEDISC_SPACE 382.035GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 912.218GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 315.717GB
SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 116.267GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16098.305 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6647
SYSTEM_GRAPHICS_DRIVER_DATE 5/13/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2016 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Englisch

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Lautsprecher (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID {6B8C7687-24DA-4B80-A685-D46030E4C017}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0102.0075
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 12/1/2020 00:00:00
SYSTEM_SOUND SPDIF-Out (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID {5A5400C3-8D20-4301-B165-22B0D7CEC85E}
SYSTEM_SOUND_DEVICE_NAME cthda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0102.0075
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 12/1/2020 00:00:00
SYSTEM_SOUND C24F390 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6D43F0F8-CC4F-40CC-A736-655743D29CAA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0060
SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Maus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tastatur
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E9D0E50-A2BB-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E9D8380-A2BB-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E9DAA90-A2BB-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E9DD1A0-A2BB-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF363290-922D-11E9-8001444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF36A7C0-922D-11E9-8002444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF36CED0-922D-11E9-8003444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF36F5E0-922D-11E9-8004444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E9DF8B0-A2BB-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E2A29D30-59B5-11E7-8004444553540000}
SYSTEM_INPUT_NAME Programmable Hotkeys
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF371CF0-922D-11E9-8005444553540000}
SYSTEM_INPUT_NAME HyperX Alloy FPS RGB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0E9E1FC0-A2BB-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Lord Kaerthon - Discord
Technical Support - Neues Thema erstellen - Google Chrome
NVIDIA GeForce Overlay
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cyberpunk 2077
MSI Afterburner 4.6.2
Creative ALchemy
Battle.net
Dolby Digital Live Pack Version 4.02.00
Driver Booster 5
DTS Connect Pack Version 2.02.00
Google Chrome
HD Tune 2.55
Host OpenAL
AURA RGB Lighting Control for Graphic card & XG-STATION
IObit Uninstaller 10
League of Legends
Microsoft Edge
Microsoft Edge Update
OpenAL
Origin
Overwatch
Popcorn Time
Sound Blaster Z Series Driver
Sound Blaster Command Version 3.4.94.03
SpeedFan (remove only)
StarCraft
StarCraft II
TechPowerUp GPU-Z
Ubisoft Connect
Tom Clancy's Rainbow Six Siege
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Mass Effect Legendary Edition
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Elevated Installer
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
HyperX NGenuity Software
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Garmin Express
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Kingdom Under Fire 2
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
OpenOffice 4.1.6
AURA RGB Lighting Control for Graphic card & XG-STATION
Microsoft ASP.NET MVC 4 Runtime
Microsoft Games for Windows - LIVE Redistributable
Epic Games Launcher
Save Wizard for PS4 MAX
Launcher Prerequisites (x64)
Garmin Express
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2005 Redistributable
G1 Gaming Headset
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
FonePaw 5.5.0
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
PDF24 Creator 8.4.1
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AOMEI Backupper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Gameforge Client
Windows 10-Update-Assistent
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
Microsoft Windows Desktop Runtime - 3.1.15 (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
A1 Servicecenter
Microsoft .NET Core Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
CCleaner
CPUID CPU-Z 1.79
Windows-Treiberpaket - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1)
Windows-Treiberpaket - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201)
Microsoft Office Home and Student 2013 - de-de
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual Studio 2010-Tools für Office-Laufzeit (x64) Language Pack - DEU
Subverse
Lust from Beyond
Baldur's Gate 3
NieR Replicant ver.1.22474487139...
Hades
Breeders of the Nephelym: Alpha
Resident Evil Village
Kingdoms of Amalur: Re-Reckoning Soundtrack
Mass Effect™ Legendary Edition
Little Nightmares
Hellpoint
Control
WinRAR 5.31 (64-Bit)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - DEU
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Logitech G HUB
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft .NET Core Host - 3.1.15 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft .NET Core Runtime - 3.1.15 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 15 Click-to-Run Licensing Component
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Grafiktreiber 466.47
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX-Systemsoftware 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD-Audiotreiber 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
WinZip 23.0
Microsoft .NET Core Host FX Resolver - 3.1.15 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 3.1.15 (x64)
Microsoft .NET Core Host - 3.1.8 (x64)
Microsoft Update Health Tools
ANT Drivers Installer x64
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000034AC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001018
C:\Program Files\LGHUB\lghub.exe 00001234
C:\Program Files\LGHUB\lghub_agent.exe 000030F0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002FD8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000023F4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002500
C:\Users\YiCai\AppData\Local\Discord\app-1.0.9001\Discord.exe 00003624
C:\WINDOWS\Explorer.EXE 00001258
C:\WINDOWS\System32\rundll32.exe 00001144
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000026F0
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002210
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001ED0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002A14
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000F84
C:\WINDOWS\system32\DllHost.exe 000024D8
C:\WINDOWS\system32\SettingSyncHost.exe 000023C4
C:\WINDOWS\system32\conhost.exe 0000287C
C:\WINDOWS\system32\igfxEM.exe 00000FA8
C:\WINDOWS\system32\sihost.exe 00000C40
C:\WINDOWS\system32\svchost.exe 00002CA0
C:\WINDOWS\system32\taskhostw.exe 00000DAC
C:\WINDOWS\system32\wbem\unsecapp.exe 000032B0
C:\Windows\System32\CompPkgSrv.exe 00000940
C:\Windows\System32\RuntimeBroker.exe 00000E5C
S:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003480
S:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000037B0
S:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000CB8
S:\Steam\steam.exe 000035C8

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows, Steam, and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rytsune]

Hello Rhaervis, i will try these steps later out, thanks for the help!

Best regards,
Rytsune

[Rytsune]

Hello again,

i tried all the steps, nothing really helped, what else i could try?

Best regards,
Rystune

[Rytsune]

Hello again,

problem solved itself, after new patch i don´t had this issue anymore.

Best regards,
Rytsune

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!