Crashes when loading into new zones

[CuteBartender]

Firmament
Void Ark

I can't enter them, the dungeon loads and then I get SOOO MANY ERRORS and have crashes.

I'm going to reinstall... I updated my graphics cards.. I don't know what to do

I have a 4k monitor? is that the issue?

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Nova\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 02/23/16 18:58:06 Ver: 08.03
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16259.879MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28035.879MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.053GB SYSTEM_FREEDISC_SPACE 11.488GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 108.825GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) R9 Fury Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x7300)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4070.270 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8129.939 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0366969.inf_amd64_011e273f4453e6ec\B367342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0366969.inf_amd64_011e273f4453e6ec\B367342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0366969.inf_amd64_011e273f4453e6ec\B367342\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0366969.inf_amd64_011e273f4453e6ec\B367342\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.21003.8013
SYSTEM_GRAPHICS_DRIVER_DATE 5/10/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/28/2016 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND 5 - LG Ultra HD (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A8AA77D1-730D-47BA-B3BD-7418B0EFA42F}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.18
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 17:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5CE85795-AD89-406D-BE14-C910E70647EA}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 17:00:00
SYSTEM_SOUND Speakers (HyperX Cloud Flight Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {2B2439F7-83D7-4800-9E78-2AC33B3AE7EC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2021 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B8544CE0-1950-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B8544CE0-1950-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B85907D0-1950-11E7-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B85907D0-1950-11E7-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB718210-6861-11E9-8001444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB71F740-6861-11E9-8002444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AB721E50-6861-11E9-8003444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Flight Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B85907D0-1950-11E7-8003444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
An unexpected error has occurred. Exiting FFXIV — Mozilla Firefox
Settings
Untitled - Paint
Power Options
Microsoft Text Input Application
Steam
Piriform Speccy
regular-posting - Discord
image0.jpg (JPEG Image, 3024*×*4032 pixels) — Scaled (24%) — Mozilla Firefox
Untitled - Paint


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
MSI Afterburner 4.3.0
Blizzard App
EaseUS Partition Master 13.5
Google Chrome
Adobe InDesign CC 2018
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Overwatch
qBittorrent 3.3.12
RivaTuner Statistics Server 6.6.0
Sapphire TRIXX
SpeedFan (remove only)
Steam
TeamViewer 14
TreeSize Free V4.2.2
Unigine Valley Benchmark version 1.0
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Teams Machine-Wide Installer
Apple Application Support
Microsoft Visual C++ 2005 Redistributable
Apple Software Update
Microsoft Visual C++ 2005 Redistributable
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
NVIDIA PhysX
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
QuickTime 7
RogueKiller version 14.8.6.0
AMD Software
AutoHotkey 1.1.32.00
CCleaner
CPUID HWMonitor 1.31
EaseUS Data Recovery Wizard
JDownloader 2
Mozilla Firefox 88.0.1 (x64 en-US)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Microsoft 365 Apps for enterprise - en-us
Speccy
Destiny 2
DEATH STRANDING
Path of Exile
Hyper Light Drifter
CrossCode
Stardew Valley
Divinity: Original Sin 2
VA-11 Hall-A: Cyberpunk Bartender Action
Recettear: An Item Shop's Tale
Valheim
Among Us
SumatraPDF
VLC media player
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.39.1
Vulkan Run Time Libraries 1.0.51.0
Vulkan Run Time Libraries 1.0.54.0
Vulkan Run Time Libraries 1.0.54.0
Vulkan Run Time Libraries 1.0.65.0
WhoCrashed 5.54
WinRAR 5.40 (64-bit)
Catalyst Control Center Next Localization ES
Microsoft Visual C++ 2005 Redistributable (x64)
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization FI
AMD Settings - Branding
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
AMD DVR64
InfraRecorder 0.53 (x64 edition)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Malwarebytes version 4.1.0.56
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization EL
AMD Settings
Catalyst Control Center Next Localization TR
Branding64
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization CS
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization JA
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization DE
Catalyst Control Center Next Localization EL
AMD User Experience Program Installer
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000023F8
C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\libs\node.exe 0000256C
C:\Program Files (x86)\Adobe\Adobe Sync\Coresync\Coresync.exe 00002534
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000025A0
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe 00000EE8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003258
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000182C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002838
C:\Program Files (x86)\Steam\steam.exe 00002158
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 00001EE0
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002418
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002110
C:\Program Files\AMD\CNext\CNext\amdow.exe 00002504
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000020E4
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00002CEC
C:\Program Files\Mozilla Firefox\firefox.exe 0000020C
C:\Program Files\Speccy\Speccy64.exe 00003340
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.95.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001D94
C:\Users\Nova\AppData\Local\Discord\app-1.0.9001\Discord.exe 0000213C
C:\Users\Nova\AppData\Local\FluxSoftware\Flux\flux.exe 00002284
C:\WINDOWS\Explorer.EXE 0000186C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002218
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C34
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001914
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000F4C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002B0C
C:\WINDOWS\explorer.exe 00002C10
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001198
C:\WINDOWS\system32\DllHost.exe 00001E18
C:\WINDOWS\system32\SearchProtocolHost.exe 00000180
C:\WINDOWS\system32\SettingSyncHost.exe 00001E64
C:\WINDOWS\system32\conhost.exe 00002564
C:\WINDOWS\system32\ctfmon.exe 000007C0
C:\WINDOWS\system32\igfxEM.exe 00001970
C:\WINDOWS\system32\mspaint.exe 00003018
C:\WINDOWS\system32\sihost.exe 0000153C
C:\WINDOWS\system32\svchost.exe 0000219C
C:\WINDOWS\system32\taskhostw.exe 00002FF0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000574
C:\Windows\System32\CompPkgSrv.exe 00000484
C:\Windows\System32\RuntimeBroker.exe 00002CCC
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000062C

[CuteBartender]

Full reinstall worked at least for the Firmament. Happy news!

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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