Recurring Error 17 while playing

[hrotgahr2]

Good evening everyone,

I am recently experiencing issues with my main character:

1) The first time was on Tuesday 18th, I was farming items for the ShB relic weapon in Western Coerthas with a friend, and it suddenly crashed with error 17. When I tried to reconnect (clicked on my character name), the loading happened and again error 17 before seeing the screen.

I tried to connect with another character and it worked well, no error.

My friend connected on my account on my character and met no error. He teleported me to Uldah and I could connect again after that, the game working perfectly well!

2) Same story two days after on Thursday 20th, this time in Gangos after each loading. We did the same and it worked. It seems to be a recurring issue, if you could help me solve this please .

My driver and OS are all up to date.


Please find below my system config:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\[myname]\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16267.598MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23435.598MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.354GB SYSTEM_FREEDISC_SPACE 100.686GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8133.799 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_87079a2c2326a956\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_87079a2c2326a956\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_87079a2c2326a956\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_87079a2c2326a956\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9466
SYSTEM_GRAPHICS_DRIVER_DATE 3/30/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14185 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2cb13ef5ef8addf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2cb13ef5ef8addf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2cb13ef5ef8addf\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_c2cb13ef5ef8addf\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio(SST))
SYSTEM_SOUND_DEVICE_ID {F83D6369-E46E-498C-8916-C42A6327E846}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9126.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/2/2021 02:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {E22BE688-F51C-414C-8407-383276DC4EED}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 02:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {89911D98-EE80-4953-9D36-E288CAB805D0}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B46EDF0-5222-11E8-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B46EDF0-5222-11E8-8007444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B46EDF0-5222-11E8-8009444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B46EDF0-5222-11E8-800B444553540000}
SYSTEM_INPUT_NAME Launch Manager Wireless Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Ecrire un nouveau sujet - Google Chrome
Discord
Calculator
Calculator
Microsoft Store
Microsoft Text Input Application
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Visual Studio Community 2017
Adobe AIR
Advanced Combat Tracker (remove only)
Avast Premium Security
AvastAntiTrackPremium
Battle.net
Google*Chrome
Kobo
Microsoft Edge
Microsoft Edge Update
Overwolf
PCSX2 - Playstation 2 Emulator
Samsung Portable SSD Software
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) Chipset Device Software
vs_filehandler_x86
Qualcomm Atheros 11ac Wireless LAN Installer
Microsoft Visual Studio Setup Configuration
FINAL FANTASY XIV - A Realm Reborn
Brother MFL-Pro Suite DCP-J140W
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Java Auto Updater
Chrome Remote Desktop Host
PredatorSense
Realtek Card Reader
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40649
Microsoft VC++ redistributables repacked.
vs_minshellmsi
vs_minshellmsires
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Acer Collection
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
vs_filehandler_amd64
vs_FileTracker_Singleton
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
Windows 10 Update Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 18.05 (x64)
Avast Cleanup Premium
Avast Driver Updater
Avast SecureLine VPN
Avast BreachGuard
CCleaner
CPUID HWMonitor 1.40
Genshin Impact
Mozilla Firefox 84.0.1 (x64 fr)
Mozilla Maintenance Service
Destiny 2
Monster Hunter: World
FINAL FANTASY XV WINDOWS EDITION
Temtem
VLC media player
Vulkan Run Time Libraries 1.0.42.0
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
Vulkan Run Time Libraries 1.0.54.1
WinRAR 6.01 (64-bit)
Acer UEIP Framework
Update for Windows 10 for x64-based Systems (KB4023057)
Acer Care Center
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40649
Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration (x64)
Java 8 Update 211 (64-bit)
Malwarebytes version 4.3.0.98
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Backup and Sync from Google
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Qualcomm Atheros Bluetooth Installer (64)
Epic Games Launcher Prerequisites (x64)
Microsoft Visual Studio Installer
Intel(R) Serial IO
Kindle Comic Converter
Acer Quick Access
Intel(R) Chipset Device Software
Microsoft VC++ redistributables repacked.
Intel(R) Serial IO
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40649
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 466.27
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration Language Pack (x64) - ENU
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Dolby Audio X2 Windows APP
Intel(R) Management Engine Components
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Intel(R) Trusted Connect Service Client
Dolby Audio X2 Windows API SDK


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002368
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000038FC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003D14
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000032AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000043A4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000352C
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00000508
C:\Program Files\AVAST Software\Avast\aswEngSrv.exe 00001168
C:\Program Files\AVAST Software\BreachGuard\bgui.exe 00003900
C:\Program Files\AVAST Software\Cleanup\TuneupUI.exe 0000363C
C:\Program Files\AVAST Software\Driver Updater\DriverUpdUI.exe 00003B30
C:\Program Files\AVAST Software\SecureLine VPN\Vpn.exe 00003B90
C:\Program Files\Dolby\Dolby DAX2\DAX2_APP\DolbyDAX2TrayIcon.exe 000014B0
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002D90
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000025D4
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00004240
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000041A0
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00003DF0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002FF8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.215.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002FB4
C:\Users\myname\AppData\Local\Discord\app-1.0.9001\Discord.exe 00003D90
C:\Users\myname\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000918
C:\WINDOWS\Explorer.EXE 00002814
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_3bd4cd1d0a01f3b6\igfxEM.exe 00001C24
C:\WINDOWS\System32\svchost.exe 00002AE8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002E8C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002CF0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002918
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003590
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004298
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000413C
C:\WINDOWS\system32\SearchFilterHost.exe 00003718
C:\WINDOWS\system32\SettingSyncHost.exe 00001764
C:\WINDOWS\system32\conhost.exe 000032C8
C:\WINDOWS\system32\ctfmon.exe 00002418
C:\WINDOWS\system32\sihost.exe 00002604
C:\WINDOWS\system32\svchost.exe 00002A08
C:\WINDOWS\system32\taskhostw.exe 000026F8
C:\Windows\System32\InputMethod\CHS\ChsIME.exe 000029C0
C:\Windows\System32\RuntimeBroker.exe 00002004
C:\Windows\System32\SecurityHealthSystray.exe 0000344C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003EFC
C:\Windows\System32\smartscreen.exe 00003DC0

[hrotgahr2]

Hi, following up on this issue

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. If it is only happening with this one character, you may want to try deleting the locally-saved data folder (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this so you can replace it if it doesn't solve the issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[hrotgahr2]

Hi Rhaervis,

I have deleted the folder as you said, however I still got the same issue (this time I was at just leaving Zadnor and after the loading I got the error 17 again). I cannot play with my character :/

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, the device information in the provided System Report does indicate that the laptop being used does not meet the minimum specifications required to play FINAL FANTASY XIV most notably the Intel(R) HD Graphics Family chipset. We do not support Intel graphics cards for FINAL FANTASY XIV. However, there is an NVIDIA device that is not listed as the primary graphics card. This suggests that you may be running NVIDIA Optimus which controls whether your system utilizes the base Intel card or the NVIDIA card to conserve battery power. Please try disabling NVIDIA Optimus and see if the error persists. For instructions on how to force the NVIDIA card to be enabled or to disable Optimus, please contact NVIDIA Support.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.