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  1. 05-20-2021 12:04 PM #1
    BeyondTheCurse
    Player
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    Join Date
    Nov 2016
    Location
    Uldah
    Posts
    11
    Character
    Pharis Jentoru
    World
    Phantom
    Main Class
    Astrologian Lv 80

    How long does it take for SE Support to respond?

    Context for this: Pre-ordered the CE Box when it came out at 12 PM UK, it shows on my account as (buy again) but never got any confirmation email even when everyone else I know got one pretty much instantly or after a few hours. An IRL friend, discord friends, American folks I know have all gotten one of these confirmation emails.

    Contacted SE support on Sunday and haven’t heard anything back at all.

    Anyone else have any advice / experience with this?

    Thanks in advance
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  2. 05-20-2021 12:13 PM #2
    Canadane
    Player
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    Join Date
    Jul 2011
    Location
    Limsa Lominsa
    Posts
    7,455
    Character
    King Canadane
    World
    Hyperion
    Main Class
    Warrior Lv 100
    It'd go to whatever email you have used with the SE store, which is not necessarily the same as the one you use for the game.
    And can very likely be flagged as spam.

    Good luck, but I'm sure you'll hear from support within a couple of days tops.
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    http://king.canadane.com
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  3. 05-20-2021 01:22 PM #3
    BeyondTheCurse
    Player
    BeyondTheCurse's Avatar
    Join Date
    Nov 2016
    Location
    Uldah
    Posts
    11
    Character
    Pharis Jentoru
    World
    Phantom
    Main Class
    Astrologian Lv 80
    Yeah I got a automated email saying that’s it been submitted so I assume it will go there, Sent it Sunday so hopefully soon!
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  4. 05-20-2021 04:46 PM #4
    ACE135
    Player
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    Join Date
    Sep 2013
    Posts
    1,019
    Character
    Minah Denma
    World
    Ragnarok
    Main Class
    Archer Lv 100
    I contacted the support for that matter on sunday morning and got an answer on wednesday evening.
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