Infinite Loading screen - Mt. Gulg

[playboi_carti]

Hi there! I'm currently experiencing an infinite loading screen for Mt. Gulg and the 1st time entering the dungeon it automatically closed my game.

I've tried multiple "solutions" found online and have had no success so far and would like some help on trying to fix this.

So far I've changed cutscene config from 0-->1 and 1-->0 but had no success, I've tried running the game on DirectX9 and DirectX11, I've tried reducing all my settings to the lowest possible, I am also currently reinstalling the game on my 2 TB HD instead of 1 TB SSD HD.

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is the PC connected directly to the router using WIFI or are you using an Ethernet Cable? Additionally could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[playboi_carti]

I'm using an Ethernet connection and are directly tapped into my houses modem.

So I fixed that issue by reinstalling FFXIV on my D drive (normal harddrive 2TB) instead of on my SSD (e drive 1tb) which solved the issue.

But now I'm having a similar issue loading certain cutscenes... the first was from Mt. Gulg when I was entering and the 2nd one where I'm having issue's


https://imgur.com/nN05b1e

This image is showing the error that I'm receiving when trying to load cutscenes.


I tried to install the game on my E drive... which runs fine, except that I cannot load cutscenes. I then tried to install the game on my D drive which cannot load cutscenes now either.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\hanas\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/06/18 11:09:35 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16308.375MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19252.375MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.770GB SYSTEM_FREEDISC_SPACE 66.608GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1700.409GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 876.015GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.188 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/22/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.188 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/22/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Audio Controller - Chat)
SYSTEM_SOUND_DEVICE_ID {A691BD79-FAE6-4456-9A1B-F5E75460953F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 17:00:00
SYSTEM_SOUND IPS226 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {49E0B27C-9721-426F-9151-A165C4D2FC8C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 17:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {08BE001C-3730-4D5F-A9BA-866EF124B5FF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8496
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/23/2018 17:00:00
SYSTEM_SOUND Speakers (Razer Audio Controller - Game)
SYSTEM_SOUND_DEVICE_ID {AFB6AFA1-2963-4F2B-982E-D3DCD08EC158}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 17:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {7CB3DF85-AC71-491E-9DF6-E5804B97BA0E}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CE6EF30-BDBD-11EB-8001444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CE93920-BDBD-11EB-8002444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CE93920-BDBD-11EB-8003444553540000}
SYSTEM_INPUT_NAME Multi-Factor Authenticator
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CE93920-BDBD-11EB-8004444553540000}
SYSTEM_INPUT_NAME CY040356014C0102
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8005444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8006444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer Audio Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8008444553540000}
SYSTEM_INPUT_NAME Razer Audio Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8009444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-800A444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Infinite Loading screen - Mt. Gulg - Google Chrome
coco - Discord
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Samsung Portable SSD Software
Microsoft Update Health Tools


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Google\Chrome\Application\chrome.exe 00001248
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000024C4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002A78
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002CB8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001298
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.3093.0_x64__8wekyb3d8bbwe\GameBar.exe 00001590
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.3093.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001A28
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F80
C:\ProgramData\Samsung Apps\Portable SSD\SamsungPortableSSDMon.exe 00002630
C:\Users\hanas\AppData\Local\Discord\app-1.0.9002\Discord.exe 00002F74
C:\WINDOWS\Explorer.EXE 0000169C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002DFC
C:\WINDOWS\system32\DllHost.exe 00002768
C:\WINDOWS\system32\SearchFilterHost.exe 00002384
C:\WINDOWS\system32\SearchProtocolHost.exe 0000263C
C:\WINDOWS\system32\SettingSyncHost.exe 0000214C
C:\WINDOWS\system32\ctfmon.exe 0000152C
C:\WINDOWS\system32\sihost.exe 0000172C
C:\WINDOWS\system32\svchost.exe 00001A88
C:\WINDOWS\system32\taskhostw.exe 00002868
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000002DC
C:\Windows\System32\RtkAudUService64.exe 000027E8
C:\Windows\System32\RuntimeBroker.exe 00000658
C:\Windows\System32\SecurityHealthSystray.exe 000026E8
C:\Windows\System32\oobe\UserOOBEBroker.exe 000013C4
C:\Windows\System32\smartscreen.exe 00001B2C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002248
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C90
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001950
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002BC0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000C14
D:\GPUTweak\GPUTweakII.exe 0000180C
D:\GPUTweak\Monitor.exe 00002568
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000D8C
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000017D0

[playboi_carti]

I just recently updated my drivers to the latest version after that post and are now receiving a new error.

https://imgur.com/gzM4aPd



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\hanas\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/06/18 11:09:35 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16308.375MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19252.375MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.770GB SYSTEM_FREEDISC_SPACE 63.027GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1700.409GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 876.015GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.188 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6647
SYSTEM_GRAPHICS_DRIVER_DATE 5/12/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.188 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6647
SYSTEM_GRAPHICS_DRIVER_DATE 5/12/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Audio Controller - Chat)
SYSTEM_SOUND_DEVICE_ID {A691BD79-FAE6-4456-9A1B-F5E75460953F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 17:00:00
SYSTEM_SOUND IPS226 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E39B8672-953B-4DCA-ACD8-C6D108097A3B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 17:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {08BE001C-3730-4D5F-A9BA-866EF124B5FF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8496
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/23/2018 17:00:00
SYSTEM_SOUND Speakers (Razer Audio Controller - Game)
SYSTEM_SOUND_DEVICE_ID {AFB6AFA1-2963-4F2B-982E-D3DCD08EC158}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 17:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {7CB3DF85-AC71-491E-9DF6-E5804B97BA0E}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CE6EF30-BDBD-11EB-8001444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CE93920-BDBD-11EB-8002444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CE93920-BDBD-11EB-8003444553540000}
SYSTEM_INPUT_NAME Multi-Factor Authenticator
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CE93920-BDBD-11EB-8004444553540000}
SYSTEM_INPUT_NAME CY040356014C0102
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8005444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8006444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer Audio Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8008444553540000}
SYSTEM_INPUT_NAME Razer Audio Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-8009444553540000}
SYSTEM_INPUT_NAME Ducky Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7CEBAA20-BDBD-11EB-800A444553540000}
SYSTEM_INPUT_NAME G403 HERO Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Infinite Loading screen - Mt. Gulg - Google Chrome
coco - Discord
NVIDIA GeForce Overlay
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
Samsung Portable SSD Software
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Update Health Tools
NVIDIA Graphics Driver 466.47
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002888
C:\Program Files\Google\Chrome\Application\chrome.exe 000013AC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001E1C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000319C
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00003038
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000024C4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002A78
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002CB8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001298
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.3093.0_x64__8wekyb3d8bbwe\GameBar.exe 00001590
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.3093.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001A28
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F80
C:\ProgramData\Samsung Apps\Portable SSD\SamsungPortableSSDMon.exe 00002630
C:\Users\hanas\AppData\Local\Discord\app-1.0.9002\Discord.exe 00002C50
C:\WINDOWS\Explorer.EXE 0000169C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002DFC
C:\WINDOWS\system32\DllHost.exe 00002768
C:\WINDOWS\system32\SearchFilterHost.exe 000016D8
C:\WINDOWS\system32\SearchProtocolHost.exe 000017CC
C:\WINDOWS\system32\SettingSyncHost.exe 0000214C
C:\WINDOWS\system32\conhost.exe 0000086C
C:\WINDOWS\system32\ctfmon.exe 0000152C
C:\WINDOWS\system32\sihost.exe 0000172C
C:\WINDOWS\system32\svchost.exe 00001A88
C:\WINDOWS\system32\taskhostw.exe 00002868
C:\Windows\System32\RtkAudUService64.exe 000027E8
C:\Windows\System32\RuntimeBroker.exe 00000658
C:\Windows\System32\SecurityHealthSystray.exe 000026E8
C:\Windows\System32\smartscreen.exe 00001B2C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002248
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C90
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001950
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002BC0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000C14
D:\GPUTweak\GPUTweakII.exe 0000180C
D:\GPUTweak\Monitor.exe 00002568
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000004C0
E:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000303C

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
8) Install Windows and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[playboi_carti]

To fix the issue I had to completely wipe my entire computer and all of its harddrives contents and then do a fresh install of FFXIV on the 2 TB HDD, FFXIV was still not working correctly when being installed on E: drive for my 1 TB SSD.

Thank You!

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!