Firmament Crashes Game (Clean Install)

[PAlbatross]

Hello; this has been an ongoing problem for maybe a month now, but I have not been able to enter the firmament without the game crashing. I finally reinstalled the game last night, but the problem is still there after a graphics driver update, a restart, and with nothing running.
On top of that, after the clean install, my game would crash when changing zones. It seemed to largely fix itself, but I have not tried to teleport around and find out since my computer restarted.
Turning off dx11 gave me this error today, for the firmament:

"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-04-20_14:53

ffxiv.exe+104F91C
ffxiv.exe+5C5BB
ffxiv.exe+5B232
ffxiv.exe+59A84
ffxiv.exe+FCA204
ffxiv.exe+FC9706
ffxiv.exe+FCAB61
ffxiv.exe+FCD077"



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Miranda\Documents
FINAL FANTASY XIV ONLINE E:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0610
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37583.801MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.449GB SYSTEM_FREEDISC_SPACE 237.187GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.213GB SYSTEM_FREEDISC_SPACE 145.989GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.758GB SYSTEM_FREEDISC_SPACE 130.704GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16359.900 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/22/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16359.900 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/22/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16359.900 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/22/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {28070C56-C1EA-49BA-B744-D9B71CA86ECE}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FC2D85B5-E04D-4888-B4EE-8C0963C3F0F1}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
SYSTEM_SOUND GT-191 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4D5950E3-3B39-4BE5-AF63-FB249BD9C1F4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2020 20:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E38546BD-71C5-419D-BFC1-E1141FF4289B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2AADA3F0-EE18-11EA-8002444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {5D69ECD0-A6B0-11EB-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C453C6F0-E49B-11EA-8001444553540000}
SYSTEM_INPUT_NAME Blue Snowball
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97A7E3D0-C05F-11EA-8002444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97A80AE0-C05F-11EA-8004444553540000}
SYSTEM_INPUT_NAME HUION HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2DC5AE90-C053-11EA-8007444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2DC5FCB0-C053-11EA-8008444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2DC623C0-C053-11EA-8009444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Photos
Calculator
Calculator
Microsoft Store
Microsoft Store
Microsoft Text Input Application
NVIDIA GeForce Overlay
saltmine - Discord
Photos


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.2
MidiEditor
Google Chrome
Microsoft Edge
Microsoft Edge Update
Bome's Midi Translator Classic 1.6.1
OBS Studio
Overwolf
Steam
Unity
Voxal Voice Changer
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Epic Games Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
CLIP STUDIO MODELER 1.9.1
CLIP STUDIO PAINT 1.10.6
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Launcher Prerequisites (x64)
CLIP STUDIO 1.10.5
Microsoft Windows Desktop Runtime - 5.0.5 (x64)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs OBS 0.26.0
Windows Driver Package - Graphics Tablet (WinUsb) USBDevice (04/10/2014 8.33.30.0)
AutoHotkey 1.1.33.02
Genshin Impact
GShade 3.2.0
Terraria
Destiny 2
NieR Replicant ver.1.22474487139...
My Koi
Chicory: A Colorful Tale Demo
Spirit of the North
Coromon Demo
Helltaker
Old School RuneScape
Wobbledogs
BALAN WONDERWORLD Demo
Spore
Spore: Creepy & Cute Parts Pack
Starbound
MapleStory
Warframe
Crypt of the NecroDancer
Spore: Galactic Adventures
Subnautica
No Man's Sky
ARK: Survival Evolved
Blender
Viridi
CHKN
Slime Rancher
Oxygen Not Included
Meadow
The Elder Scrolls V: Skyrim Special Edition
Monster Hunter: World
Temtem
Monster Sanctuary
Monster Crown
Wakaru ver. beta
3tene
Valheim
Cheeky Chooks
Among Us
Cell to Singularity - Evolution Never Ends
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft .NET Runtime - 5.0.5 (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Huion Tablet v14.8.51.774
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Windows Desktop Runtime - 5.0.5 (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 466.27
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft .NET Host FX Resolver - 5.0.5 (x64)
Microsoft .NET Host - 5.0.5 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Drawpile 2.1.17
UpdateAssistant
Epic Games Launcher Prerequisites (x64)
Unity Hub 2.3.2


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Huion Tablet\Huion Tablet.exe 00002A4C
C:\Huion Tablet\x64\HuionDriverCore.exe 0000182C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000311C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000267C
C:\Program Files\LGHUB\lghub.exe 00000E1C
C:\Program Files\LGHUB\lghub_agent.exe 000011A4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000166C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000029F0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000890
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00002308
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002820
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.215.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F5C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.215.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 00003BE0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002878
C:\Users\Miranda\AppData\Local\Discord\app-1.0.9001\Discord.exe 00000080
C:\WINDOWS\Explorer.EXE 00001030
C:\WINDOWS\System32\svchost.exe 00001A70
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00004200
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000036F8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000904
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001CC4
C:\WINDOWS\system32\DllHost.exe 00000804
C:\WINDOWS\system32\SettingSyncHost.exe 00002CC4
C:\WINDOWS\system32\conhost.exe 00002D1C
C:\WINDOWS\system32\sihost.exe 00003090
C:\WINDOWS\system32\svchost.exe 00001A20
C:\WINDOWS\system32\taskhostw.exe 000031F4
C:\WINDOWS\system32\wbem\unsecapp.exe 000002EC
C:\Windows\System32\RuntimeBroker.exe 00003D10
C:\Windows\System32\SecurityHealthSystray.exe 0000406C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000037C4
C:\Windows\System32\smartscreen.exe 00003D64
E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002388
E:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002BE0

[Dynratygus]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this issue occur if the game is installed on the C drive?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[CuteBartender]

Hi I am having the same issue. Fresh install from last week! Windows 10, 4k monitor, game installed on C drive. Also it's my first time entering... game doesnt give a crash error just goes black and then the game is terminated.

[CuteBartender]

I turned off dirext x 11 support and this time I was able to get an error message instead of it completely closing.

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.