Thank you for the reply,
and Yes positive.

I have two separate licenses, the account has been active since ARR/HW release
not a new character.

We contacted a SE support and they confirmed that the account was not flagged as a trial account.

I'm aware a trial account prevents the sending of /tell messages and the like.

But i'm allowed to send /tell /FC /cwls messages completly fine until 'something' happens after the 15min mark
where I am unable to see such messages and no one can see mine.

I want to apologize in advance if my reply might seem terse or rude, >.> I don't mean it too, in case it is.
I really appreciate the response (any response)