Unable to see/send messages after 15min elapses in game

[Einherei]

Update:

One of the potential problems was that the account was somehow being somehow flagged as a temporary account (read someone had this problem), contacted support/GM and they confirmed that was not the case.

Have had a friend access the account from a PS4 and made new characters on the account in the same data server, no issues, was able to send messages and not have disconnection problems

uninstalled then Reinstalled the FFXIV, Issues continued - Unable to send messages after about 15min had passed ingame (doing test messages every 5min)

laptop drivers are up to date, using wifi dongle thing to connect to the internet (have 2 different ones to test with), it's drivers are up to date, issue persists

If anyone has any suggestion as to what might fix the problem, it'd be very appreciated

[Eclipse12187]

Are you positive it’s not a trial account? Pc can’t just log in on ps4 client, you need separate licenses, unless you have both pc and console licenses on your account.