Just pre-ordered endwalker CE, but no confirmation mail / not in order history

[Garruss]

Count yourself lucky, I have a screenshot of the site telling me I my order wad received and I'll get a email. Well 48 hours later no email or sign its in mu order history. I've made one help ticket already about it so hopefully I will get some good new. I would hate to think a site mistake has made me miss the chance to get one now. Won't be too happy about that to be honest

[Aniise]

So I'm not alone waiting on this email, i guess.... Have u written an email / Form to the support too?

I'm still waiting for my Mails too. Will write the Support after I'm home from work today.

[Airget]

I hope they make some announcement about it, at least acknowledge how fast it sound from the English side of the region. While I heard the Japanese still have CE in stock it is pretty lame how it sold overnight in other regions. In all honesty, given how they are handling the code for the game itself, I don't see why they don't just produce more, the demand is there and if players had to wait an additional 6 months after release to get their box set, I know they wouldn't mind. It would be better to offer an opportunity to get the Box set, even if it meant waiting a bit longer for their copy to arrive.

[Anzaman]

So I'm not alone waiting on this email, i guess.... Have u written an email / Form to the support too?

I sent in customer support form asking them to clarify the situation of my order.

I attached screenshot which shows both Collectors in my purchase history as evidence.

I know they are most likely busy there, but I just don't like to be left in dark. I'd really like to receive the product I ordered.

[CKNovel]

Same situation here, contacted the support, no mail received.
I ordered the Collector at around 13:15 so a moment where it was still available but waiting for the mail.

A friend had the same problem but had the option to pay instantly, I don't on my side.
After they paid they had the confirmation.

[PaganWitchcraft]

If they would just answer to an email or Form. But simply nothing!
Not even a phone-number or direct chat is available!

Busy yes. But why not send a short email and confirm, that ur ticket is work or give us a time, a date....

Why they sell things, when they u cant handle it...??? I payd with PayPal too... If this is the problem... why offer the service to us....

BTW: U can't even change the pay method now... otherwise i would change to credit card...
No options there, just change billing address or shipping address

I'm really pss'd on the situation right now. Just let the customers in the rain.
VERY VERY POOR MOVE SE!!!!

[Vahlnir]

If they would just answer to an email or Form. But simply nothing!
Not even a phone-number or direct chat is available!

Busy yes. But why not send a short email and confirm, that ur ticket is work or give us a time, a date....

Why they sell things, when they u cant handle it...??? I payd with PayPal too... If this is the problem... why offer the service to us....

BTW: U can't even change the pay method now... otherwise i would change to credit card...
No options there, just change billing address or shipping address

I'm really pss'd on the situation right now. Just let the customers in the rain.
VERY VERY POOR MOVE SE!!!!

It was poorly handled to say the least. Even so, it's no surprise that their systems are swamped.

[CKNovel]

If they would just answer to an email or Form. But simply nothing!
Not even a phone-number or direct chat is available!

Busy yes. But why not send a short email and confirm, that ur ticket is work or give us a time, a date....

Why they sell things, when they u cant handle it...??? I payd with PayPal too... If this is the problem... why offer the service to us....

BTW: U can't even change the pay method now... otherwise i would change to credit card...
No options there, just change billing address or shipping address

I'm really pss'd on the situation right now. Just let the customers in the rain.
VERY VERY POOR MOVE SE!!!!

Remain calm, my boy.
First, they're definitely busy with post fanfest orders.
Second, covid-19 is still a thing and they may work at a reduced workpower.

Panic won't lead us anywhere.

[PaganWitchcraft]

Remain calm, my boy.
First, they're definitely busy with post fanfest orders.

Sure ur right... I bet we get a standard prescribed email by end of this week with total nonsense like "check ur spam-folder, bla bla bla"

I mean a confirmation email is not handwork. its simply a sytem generated mail with a code... What takes 3+ days?

In the meantime I did a test and bought a TimeCard for 60 days with creditcard.. The email came instantly with code...
Not the same i know, but I more and more think, that PayPal Method is broken... Idk... maybe I overreact a bit or see ghosts lol.

But what do they expect, if they sell things, that are out of stock 30 min after release....

[Toeol]

Sure ur right... I bet we get a standard prescribed email by end of this week with total nonsense like "check ur spam-folder, bla bla bla"

I mean a confirmation email is not handwork. its simply a sytem generated mail with a code... What takes 3+ days?

In the meantime I did a test and bought a TimeCard for 60 days with creditcard.. The email came instantly with code...
Not the same i know, but I more and more think, that PayPal Method is broken... Idk... maybe I overreact a bit or see ghosts lol.

But what do they expect, if they sell things, that are out of stock 30 min after release....

I'm in the same position as you, but have had some luck getting in touch with support today, not that it has done much favours so far.

Purchased 2x digital Collectors Editions and a Box via Paypal, same issues as you, 0 confirmation, no email, no record other than a pending order on the store,but unable to make any adjustments to it other than Shipping / Billing
Try go get keys, only listed as "you're keys are still being prepared"

Contacted customer services, and the first generic response was

Thank you for contacting the Square Enix EU Store Team.

We are sorry to inform that we are currently waiting for stock for this product, hence the reason as to why you haven't received the confirmation page.

We kindly ask for some patience for the restock.

Don't hesitate to contact us for any further information.

I Queried this, asking how you could not have stock of a Digital Download or Pre-order key, and got another reply

Thank you for contacting the Square Enix EU Store Team.

your payment hasn´t gone through jet, once we have fully charged you the rest of the process will take place,

you´ll receive an invoice and the keys will be available

Don't hesitate to contact us for any further information.

So at this point, left in Limbo as its clearly some issue in communication between the store and Paypal...........