Endwalker Collector's Box

[RobO2112]

I don't know what time exactly it went on sale on the store, but I was checking periodically during the keynote and got an e-mail at 12:40am EDT letting me know Endwalker was available to pre-order, and it was sold out by 1:08am EDT when I was able to get into the SE online store. I've purchased every physical CE since 3.0, and I'd like to buy this one too. I'm hopeful they'll just create a pre-order wait-list for physical items and make as many as they have the demand for; it's obviously very high. I appreciate that there was probably some blindsiding by the demand, but there're still six and a half months left until launch. I just really, really, hope they don't let garbage like this remain the only route for people who still want to buy it.

[Riardon]

My best friend and I count place a pre order for the physical CE. We are very disappointed.
SE didn’t handle this very well.
Who says the second wave won’t be like this with only very few items available and the pre order buttons goes inactive moments later?
They didn’t handle this well.

[Podimir]

Yeah, i'm fairly peeved about this. I have got every CE since the start. Being in America, i looked for the pre-order and nothing came so it then became available overnight while i slept and woke up to it being sold out. Here's hope i can get another shot at it.

[Varathael]

Yeah, i'm fairly peeved about this. I have got every CE since the start. Being in America, i looked for the pre-order and nothing came so it then became available overnight while i slept and woke up to it being sold out. Here's hope i can get another shot at it.

Exactly this. I had to sleep for work, went to bed at like 1:15, wake up 5 hours later, gone.

[seraf]

I got mine last night but not before it gave me a bunch of weird errors. One time it thought I was in another Country and refused to let me checkout. I refreshed the page and it brought me to an entirely new checkout page? Then it worked that time but not before it deleted the Physical box. So I cleared my cart and refreshed and added it all back again. Finally it worked that time but I didn’t get a verification of order for like 2 hours almost.

[alibutterfly]

Keynote address, 1h43m-ish:


The pre-orders didn't go live right that second, but that to me said, "refresh the store at a few intervals after the keynote ends".

I feel it really should have been made more clear during the announcement of the Collector's Edition boxes in the keynote exactly when they would be up for preorder. I was watching it closely, and I didn't catch that particular bit, myself (though seeing it typed out like that... I feel like I probably should have). I suspected that the fact that Yoshi was talking about it and unveiling everything and so on meant that preorders were imminent, but I was expecting some kind of info splash screen with dates and times of when preorders would be live, not a somewhat subtle verbal-cue-only from Yoshi in the middle of talking about physical items. I also went to the store and tried to refresh after the reveal (initially it was not loading any product data at all, only headers, so I suspect lots of people were doing this and semi-crashed it) and checked back again periodically after that until it was up - but I was lucky that I thought to do this and that I was still awake and otherwise unoccupied to do so. This happened in a weird time window for a lot of the world, so for preorders to drop with no notice... I'm sure a lot of people got locked out through no real fault of their own, but rather that this happened when they were sleeping/working/etc.

People have mentioned in this thread getting an email announcement after it was already sold out. I've gotten no email from them about this at all, even still. I've been subbed since open beta and bought every previous physical CE, so the longevity of a customer and their purchase history theoretically indicating their willingness to make this purchase seems to have no bearing on how soon they notify any particular party. Their system seems very haphazard, at best.

I hope/expect they'll restock it so that people who want the CE box and didn't get it this time will have another shot at it, and hopefully they'll do better about announcing when that will happen beforehand or immediately emailing all waitlisted parties when it does happen so that everyone has a more fair shot.

I know I'd have been very angry if I woke up this morning and found that CE box preorders had been opened and sold out in a matter of hours while I was asleep and none the wiser, so my heart goes out to everyone that missed it on this round.

[StriderShinryu]

The Official Twitter just tweeted confirming that the Euro store version at least is completely sold out. No real details beyond that including no mention of a restock, just to wait if it looks like your order did go through but you haven't received confirmation yet. So, not to put too fine a point on it, but it looks like if you didn't get one you're truly out of luck at least for now.

[DarkDaifuku]

For what it's worth, the ShB collector's was sold out way after I was able to get to it, like months after. I signed up to the waiting list and WoD is sitting on my shelf. I'm sure they'll push for another round.

How did you sign up on the waiting list? I don't see that option on the Endwalker preorder page :<

[LinaC]

I have to say I am somewhat displeased by the instant sell off of the Deluxe Endwalkers box set. I have all of them to date, pre-ordered of course.

To wake and find out they have been sold out, seeming to scalpers, and not people with verified active paid accounts is disappointing.

Hoping they do a second release, but I do not have my hopes up at this time. It would have been nice if they had a system send an email to active players, giving them a few days to pre-order (and get first right of refusal). But I guess this would be too difficult to work out at the store, which I have found to be semi functional at best.

[Tiches]

I am also very disappointed and distraught with how this has been handled, I have previously been able to order the other collectors editions for the previous expansions without any issues and this has been a few days after they were put up due to travelling home from FanFests. To initially be able to struggle to navigate the store due to the high load I decided to rely on past experience and go to sleep for it was already 4am when the keynote had ended for me. To my dismay I have woke up to find that the collectors edition had sold out.

This is a plea that I hope they can add more collectors editions available and for people that have had an active subscription for a period of time this year to allow for fans of the game to pick them up. To be an huge fan of the game and have alot of the added extra merch ontop and not be able to get the collectors edition of Endwalker has left me a little bit heartbroken, and I am sure there are several fans in the same situation as me.