Preordered Endwalker and messed up, Bought through site instead of on steam

[ZenoRockbell]

Need help for this, bought my code through the site instead of steam, now since my code isn't steam I can't use it. :/

[Canadane]

They did very explicitly say this in the fanfest stream.
If you didn't reveal the product key, you can try contacting store support (not FFXIV tech support) for a refund. But even then I don't know if they will.
If you did reveal the key the best you can to is maybe try to sell or trade it for to someone with the opposite problem.

[ZenoRockbell]

They did very explicitly say this in the fanfest stream.
If you didn't reveal the product key, you can try contacting store support (not FFXIV tech support) for a refund. But even then I don't know if they will.
If you did reveal the key the best you can to is maybe try to sell or trade it for to someone with the opposite problem.

I watched that whole thing, didn't remember them mentioning it once? In all honesty, this method is something I haven't encountered with an MMO before. Been an avid MMO player since I was about 13 and no MMO has given me as much purchasing problems as FF14 I swear. Love the game to death, but the way SE manages how products relating to it are bought is genuinely confusing.

[Darkstride]

They did very explicitly say this in the fanfest stream.
If you didn't reveal the product key, you can try contacting store support (not FFXIV tech support) for a refund. But even then I don't know if they will.
If you did reveal the key the best you can to is maybe try to sell or trade it for to someone with the opposite problem.

It also tells you on the product page before adding to your cart. "Visit Steam or the PlayStation™Store to purchase the Digital Collector's Edition for those platforms."

As for a refund, you should be able to get one until you reveal the registration code. After that, it explicitly tells you that it's non-refundable.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the support team for the Online Store

This thread will be moved to ‘Separate Support Required.”