Not getting pre-order code throuhgh SE Store

[Sarevok_Thordin]

I ordered via the SE Store and have yet to receive even a confirmation e-mail.

Do I need to commit the pre-order payment in order to receive anything? It's in my order list but nothing has come through on email.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the Online Store Support Team.

This thread will be moved to ‘Separate Support Required.”