So I ordered the Whimsy and Sin Eater tees, along with a Sin Eater hoodie for myself, and a second whimsy shirt for a friend back in February when pre-orders opened for Fanfest 2021 merch, and paid on April 28 after getting the email that they were "soon preparing" my order for shipment. Not a big deal, the announcement post suggested they should arrive in time for Fanfest, so it was a pretty easy call to make.

Fast forward to today, three days before Fanfest, and I haven't received any word about where my order is. Contact Square Enix Store Support, and it takes me asking three times for an update before I find out that it's at the warehouse, but just hasn't been sent because of an "unforeseen delay," despite seeing others having received their orders even a week ago.

I get it, the pandemic has thrown a lot of things (I mean, we've all seen it), but this situation is bordering on the absurd, and the fact that Scalefast just isn't being at all responsive (all but saying "you'll get it when you get it" doesn't count) has just made it worse, with a knock-on effect of dropping my anticipation for the event from hype to a resounding "meh" at best.

For real, Square Enix, you guys need to either put the heat on Scalefast, or drop them like a bad habit. This is far from the first time someone has said this, and it's going to be far from the last if things keep up like this.