Quote Originally Posted by Awha View Post
Sure saying thank you for the person holding open the door, or to the cashier helping you bag at the super market. I get because at the very least here they are not supposed to bag for you. As examples, providing a thank you for doing a kind or helpful act I get.

Just the idea of thanking someone for doing their job well as they are supposed to eludes me. I was just raised differently, I still do not get it but thanks for the explanations. See in this context it makes sense cause no one had to even take the time to provide an explanation. That is how / when I was taught one should say thank you.
Think of it like this, it might help a bit.

When you give positive feedback to someone for doing something, they are more likely to promote that kind of behavior, and also improves their mood.

Yes, if someone is doing their job like they are meant to, that's expected, but that doesn't mean we can't also appreciate that they're doing it right and promote a good feeling towards it. Not only could that help keep it continuing, but in some cases that person might be hiding behind a poor experience they recently had, and getting that positive response might be what they need.

I work in retail myself, and I've had my fair share of customers that have given me very negative response for me just doing my job, and they'd probably make me wanna quit out if it wasn't for the ones that are very kind to me, and appreciate me. Just last weekend I had 2 interactions that stuck out to me, one with a customer who yelled at me because our fitting rooms are closed which I couldn't control, and another who was super happy to see me working in my section while trying to talk with her and see if she needs any help. If it wasn't for the second customer who already helped boost my mood, the other customer could have set me quite off.

I hope that helps a little bit.