Unaddressed Continual Harassment in PvP content

[Ryok95]

When making a report to them, Gm contacts you that's the good part of it, bad part is that they "advise you to blacklist this person to prevent further contact from them." Well blacklisting them isn't enough! They could have other characters and they still would contact you as a different character, speaking from experience here. Even if you remove them from your friend list and blacklist them, it doesn't remove you from theirs. (And I just made a suggestion on improving the blacklist functions)

[Rueian]

Black listing doesn't stop in game stalking, it doesn't stop you from getting the player in your instances (especially not possible in PvP)
the GMs dont understand the game they are moderating and are so toothless that they cant take any action against legitimate claims with hard evidence.
they clearly dont investigate anything, because even a brain dead monkey could see what is going on with not even an ounce of effort.

Neglect or incompetence, Choose one or both GM team, because that is what you are proving to us. Also I've still not received a response from a supervisor, almost 2 weeks later

[Rueian]

Still no supervisor, I'm going to need to try and find some time to call or something, clearly in game reporting does nothing.

[Cursix]

If you ever find an actual phone number to call, I would be interested in it as well.

[Rueian]

1-800-715-2450 is the only number I could find. but i dont have the time to call unfortunately
its listed as Square Enix Customer Support

I just found (310) 846-0345 on reddit listed as SQUARE ENIX Support Center Phone Support

[Cursix]

First number is about California privacy options; the 2nd one seems to only be account and technical support issues.

[Rueian]

we have to get ahold of someone, somehow. i plan to try to get a live person from one of those numbers and get them to transfer me to the right department

[Rueian]

3 weeks, still no supervisor. Square's incompetence on full display right now.
If there is a forum moderator maybe they'd be more helpful but doesn't seem like any staff is combing through the suggestions page either.

[Rueian]

Still nothing but boilerplate responses, i've attempted to submit reports via Email now aswell
These players are running free flaunting their money and exclusive armors they did not earn but rather stole from legitimate players and square sees nothing wrong with that.

[Cursix]

Square apparently doesn't have an issue either with people using their apartment/house greetings to place slanderous/false/hateful speech. I keep getting boilerplate responses as well. I think they'll only pay attention with either Yoshi runs into personally (which apparently they only took the RMT seriously in the NA datacenters once Yoshi saw it personally) or a social media campaign is needed to get enough attention to force Square to do something.