specific msq npc crashes my game

[momokami]

so ive been playing shadowbringers and everything was fine until i reached 5.3 the quest "The Converging Light" keeps crashing my game everytime i talk to the nervous guard at lakeland. I tried reinstalling the game and drivers even resetting my bios but nothing has worked



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\m7777\Documents
ProxyEnable 0
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 0224
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32683.961MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 39595.961MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.912GB SYSTEM_FREEDISC_SPACE 388.564GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.120GB SYSTEM_FREEDISC_SPACE 10.271GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 754.685GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 886.452GB SYSTEM_FREEDISC_SPACE 34.166GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 976.562GB SYSTEM_FREEDISC_SPACE 325.000GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24348.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.980 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2021 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24348.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.980 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a494df49ba2f9f36\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6627
SYSTEM_GRAPHICS_DRIVER_DATE 4/23/2021 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Chat (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {0022BDE2-B317-4672-B32F-C2E732F0A124}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 03:00:00
SYSTEM_SOUND DELL U2414H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2202996F-4FC6-4224-84FC-64B65EE7C56C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/16/2020 03:00:00
SYSTEM_SOUND Game (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {ABADEC1D-E8E3-400C-8FB3-A739DC64BC0D}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 03:00:00
SYSTEM_SOUND Music (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {945DB5B2-0A7C-4A14-89D7-55FD2F685E17}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 03:00:00
SYSTEM_SOUND Sample (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {BA613B6B-B51E-42BA-AA7E-4781488CC351}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 03:00:00
SYSTEM_SOUND Speakers (NVIDIA Broadcast)
SYSTEM_SOUND_DEVICE_ID {83651442-7A32-4C51-A34A-899222A8DB9B}
SYSTEM_SOUND_DEVICE_NAME nvrtxvad64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.0.5
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/7/2020 03:00:00
SYSTEM_SOUND System (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {6FE1E786-F79A-4CFE-98C5-5B505E5D7B48}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/28/2019 03:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {94B95A30-AEAA-11EA-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {854048D0-C1DC-11EA-8001444553540000}
SYSTEM_INPUT_NAME Stream Deck
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94BA6BA0-AEAA-11EA-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94B7D390-AEAA-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94BA6BA0-AEAA-11EA-8007444553540000}
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SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94B8BDF0-AEAA-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D024A20-64EE-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D029840-64EE-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D02BF50-64EE-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D02E660-64EE-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {95850EA0-AA21-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9FA70D20-AA21-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94C9D4F0-AEAA-11EA-8019444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9FA70D20-AA21-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
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SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9FA75B40-AA21-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94C42FA0-AEAA-11EA-800D444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94C65280-AEAA-11EA-8011444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94C763F0-AEAA-11EA-8013444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94CC9410-AEAA-11EA-801E444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME ROG AURA MOTHERBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

- FINAL FANTASY XIV Forum - Google Chrome
FFXIVLauncher
Steam
فعاليات - Discord
File Explorer
letlejackop
Precision X1
GeForce Experience
Task Manager
Logitech G HUB
Spotify Premium
Wallpaper UI
GoXLR App
Microsoft Text Input Application
Origin


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Adobe After Effects 2020
Adobe Media Encoder 2021
Battle.net
Call of Duty Modern Warfare
Canon Utilities Digital Photo Professional 4
Canon Utilities EOS Lens Registration Tool
Canon Utilities EOS Network Setting Tool
Canon Utilities EOS Utility 2
Canon Utilities EOS Utility 3
Canon Utilities EOS Web Service Registration Tool
Ethereum - Geth - Official Go implementation of the Ethereum protocol
Google Chrome
Microsoft Edge
Microsoft Edge Update
Notepad++ (32-bit x86)
Microsoft OneDrive
Origin
Overwatch
Parsec
Adobe Photoshop 2021
Adobe Premiere Pro 2021
RamCache III
Razer Synapse
TC-Helicon GoXLR USB Audio Driver v4.67.0
Steam
Ubisoft Connect
Futuremark SystemInfo
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
PHISON HAL
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
Epic Games Launcher
CORSAIR iCUE Software
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
AURA lighting effect add-on
Java 8 Update 281
ASUS AIOFan HAL
ROG Live Service
Kingston AURA DRAM Component
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
AURA Service
ASUS AURA Extension Card HAL
LED Sync
Launcher Prerequisites (x64)
ASUS Framework Service
Java Auto Updater
Chrome Remote Desktop Host
ExpressVPN
ASUS GLCKIO2 Driver
ASUS AURA VGA Component
ENE RGB HAL
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
LiveDash
AURA DRAM Component
All MB
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
ASUS Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Intel(R) Chipset Device Software
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
GoXLR App version 1.3.3.130
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Framework Service
ENE IO Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft XNA Framework Redistributable 4.0 Refresh
VPN Unlimited 7.4
ROG RAMDisk
ExpressVPN
Patriot Viper DRAM RGB
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
Intel(R) C++ Redistributables on Intel(R) 64
Streamlabs OBS
Windows Driver Package - Canon U.S.A., Inc. (WUDFRd) Camera (10/08/2020 12.33.19.728)
ShareX
CPUID ROG CPU-Z 1.86
DAEMON Tools Lite
EVGA Precision X1
Mozilla Firefox 78.0.1 (x64 en-US)
Mozilla Maintenance Service
OVR Toolkit
Fall Guys
RISK: Global Domination
Horizon Zero Dawn
XSOverlay
Sword Reverie Demo
Spellbreak
Forest Farm Demo
Girls' civilization 2 VR Demo
Antiprism Demo
3DMark
SteamVR
FINAL FANTASY XIV Online
Stardew Valley
VRChat
Left 4 Dead 2
Sairento VR
Beat Saber
Soundpad
SUPERHOT: MIND CONTROL DELETE
Vacation Simulator
Counter-Strike: Global Offensive
Totally Accurate Battlegrounds
Valheim
TAP-Windows 9.21.2
VLC media player
WinRAR 5.70 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Elgato Stream Deck
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Backup and Sync from Google
TunSetupVPNU
Intel(R) PRO/Wireless Driver
Logitech G HUB
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Kingston AURA DRAM Component
ASUS AURA VGA Component
Aquantia(R) AQtion Network Adapter Drivers (64 bit)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
EOS Webcam Utility
Intel® PROSet/Wireless WiFi Software
PHISON HAL
Intel(R) Chipset Device Software
Microsoft Update Health Tools
NVIDIA Broadcast Voice Driver 1.0.0.5
NVIDIA Graphics Driver 466.27
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.40
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Broadcast Container
NVIDIA Broadcast LocalSystem Container
NVIDIA Message Bus for NvBroadcastContainer
NVIDIA Broadcast Session Container
NVIDIA Watchdog Plugin for NvBroadcastContainer
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Broadcast
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Camera (NVIDIA Broadcast)
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
AURA lighting effect add-on x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
ENE RGB HAL
Patriot Viper DRAM RGB
Java(TM) SE Development Kit 15.0.1 (64-bit)
ASUS AIOFan HAL
ARMOURY CRATE Lite Service
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00005710
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 0000376C
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000048BC
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00004DF4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004D5C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003978
C:\Program Files (x86)\Origin\Origin.exe 00004760
C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 000057AC
C:\Program Files (x86)\RamCache III\RamCache.exe 00004CFC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000047C4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00001438
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000379C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000049B0
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00004590
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001F1C
C:\Program Files (x86)\Steam\steam.exe 00004324
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000EA8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003704
C:\Program Files (x86)\TC-Helicon\GOXLR\GoXLR App.exe 00004BBC
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00004E9C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00005130
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 00001D18
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 00004178
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 000033A4
C:\Program Files\LGHUB\lghub.exe 00002F6C
C:\Program Files\LGHUB\lghub_agent.exe 00005B58
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00005D4C
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\PresentMon_x64.exe 00005900
C:\Program Files\NVIDIA Corporation\FrameViewSDK\bin\nvrla.exe 00002748
C:\Program Files\NVIDIA Corporation\NVIDIA Broadcast\NVIDIA Broadcast.exe 00001034
C:\Program Files\NVIDIA Corporation\NVIDIA Broadcast\NvVirtualCamera\NVIDIA Virtual Camera.exe 00003140
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00002DF8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000025D0
C:\Program Files\ShareX\ShareX.exe 000052EC
C:\Program Files\TC-Helicon\GoXLR_Audio_Driver\W10_x64\GoXLRAudioCplApp.exe 00005294
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.215.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002F04
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.158.820.0_x86__zpdnekdrzrea0\Spotify.exe 00005150
C:\Users\m7777\AppData\Local\Discord\app-1.0.9001\Discord.exe 000052E4
C:\Users\m7777\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 0000467C
C:\Users\m7777\AppData\Roaming\Elgato\StreamDeck\Plugins\com.barraider.spotify.sdPlugin\com.barraider.spotify.exe 00004070
C:\Users\m7777\AppData\Roaming\Elgato\StreamDeck\Plugins\com.barraider.windowsmover.sdPlugin\com.barraider.windowsmover.exe 00004108
C:\Users\m7777\AppData\Roaming\Elgato\StreamDeck\Plugins\com.elgato.cpu.sdPlugin\cpu.exe 00004028
C:\Users\m7777\AppData\Roaming\Elgato\StreamDeck\Plugins\com.tchelicon.goxlr.sdPlugin\GoXLRStreamDeckPlugin.exe 00004150
C:\Users\m7777\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 00004274
C:\Users\m7777\AppData\Roaming\Elgato\StreamDeck\Plugins\tv.twitch.studio.sdPlugin\twitchstudiostreamdeck.exe 00003D64
C:\Windows\Explorer.EXE 00001268
C:\Windows\System32\RtkAudUService64.exe 00003110
C:\Windows\System32\RuntimeBroker.exe 000051C0
C:\Windows\System32\SecurityHealthSystray.exe 00003E88
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000820
C:\Windows\System32\rundll32.exe 00001448
C:\Windows\System32\smartscreen.exe 00000CE8
C:\Windows\System32\svchost.exe 00001418
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003310
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002AB0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000140C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003908
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000323C
C:\Windows\system32\DllHost.exe 00003B60
C:\Windows\system32\SettingSyncHost.exe 00002F94
C:\Windows\system32\conhost.exe 00004804
C:\Windows\system32\sihost.exe 00000EFC
C:\Windows\system32\svchost.exe 00001574
C:\Windows\system32\taskhostw.exe 00000E00
C:\Windows\system32\wbem\unsecapp.exe 00005D64
E:\new steam\steamapps\common\wallpaper_engine\bin\ui32.exe 00004E5C
E:\new steam\steamapps\common\wallpaper_engine\wallpaper64.exe 000045D8

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

How long have you been experiencing this issue? Were any updates or changes made to the PC at the time of the crash? When reinstalling the game, was it installed on to the same drive as Steam?


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[momokami]

i've been experiencing it since i reached the on may 6th, no changes were made the game was working normally actually it still works normally aside from that quest, yes the game was installed on my C drive with steam

[Rhaervis]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

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[momokami]

i did the Disable Fullscreen Optimizations now i get this error
https://i.imgur.com/USySrxM.png

[Dynratygus]

Good afternoon and thank you for the reply.

To try and alleviate the issue, could you lower the graphic settings? Additionally is anything over heating?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.