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  1. #1
    Player
    Polgara's Avatar
    Join Date
    Apr 2012
    Posts
    28
    Character
    Pawdme Amewdala
    World
    Hyperion
    Main Class
    Astrologian Lv 100

    Unable to summon Retainer

    After the last patch, I haven't been able to summon my retainer in the wards. She was never moved from Ul'dah, and I can summon her at the bell at a moment's whim. When I go through the wards she's not there (not that I expected her to be). Has anyone else encountered this/is there a way around it? :/
    (0)
    Tanks are the earth. Healers are the sun. DPS are the asteroids bouncing around the universe asking if anyone saw how they wiped out those dinosaurs.

  2. #2
    Moderator Qeepel's Avatar
    Join Date
    Feb 2011
    Posts
    483
    Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

    When you create a new thread, please use the following template and try to include as much detail as possible.

    Thread Title:
    Short outline explaining what sort of issue you are experiencing.

    ISP:
    Name of ISP you use to connect to the Internet.

    Type of Internet Connection:
    Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

    Internet Connection Speed:
    Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

    Date & Time:
    Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

    Frequency:
    State how frequently the issue occurs. Please select from the following.

    Always
    Sometimes
    Once (Did not reproduce)
    Unknown


    Character Name:
    Which character did the issue occur with?

    Race:
    Race of your character when the issue occurred.
    (Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

    World:
    World where the issue occurred.

    Class:
    Class of your character when the issue occurred.

    Physical Level:
    Physical level of your character when the issue occurred.

    Area and Coordinates:
    Area and map coordinates where the issue occurred.

    Party or Solo:
    If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
    *If you wrote "Party" or "Alliance", please also include the number of members.

    NPC Name:
    Name of NPC that your character was interacting with when the issue occurred.
    *If you were not interacting with any NPC, then please write "None".

    Monster Name:
    Name of monster that your character was battling against when the issue occurred.
    *If you were not battling against any monster, then please write "None".

    In-Game Time:
    Please list the in-game time that the issue occurred.

    Steps:
    Detailed steps on how the issue occurred.
    *Please try to include the following details.

    What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
    Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
    If you were using macro commands when the issue occurred, please include the details of the command.
    In case the error message appeared when the issue occurred, please include what the message said.


    *In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

    Thank you.

    SQUARE ENIX MODERATOR
    (0)

  3. #3
    Player
    Polgara's Avatar
    Join Date
    Apr 2012
    Posts
    28
    Character
    Pawdme Amewdala
    World
    Hyperion
    Main Class
    Astrologian Lv 100
    ISP: AT&T Dial-up.

    Date & Time: Began shortly after March 9th (with the install of the patch)

    Frequency: Always

    Character Name: Lady Polgara & Tia Harribel

    Race: Both Miqo'te

    World: Durandal

    Class: Any Class

    Physical Level: 50, and Tia Harribel is 35.

    Area and Coordinates: All Market Wards

    Party or Solo: Solo.

    NPC Name: None.

    Monster Name: None

    In-Game Time: Always.

    Steps: Enter Market Wards and attempt to summon Retainer. Error message appears "You are unable to summon any more retainers in this area" (As close as I could get it from memory). *


    *I checked each ward, and again she is showing up in The Dunes.
    (0)
    Tanks are the earth. Healers are the sun. DPS are the asteroids bouncing around the universe asking if anyone saw how they wiped out those dinosaurs.

  4. #4
    Moderator Bublex's Avatar
    Join Date
    Feb 2011
    Posts
    90
    Greetings Polgara!

    Thank you for filling out the template as requested. I have made sure to submit your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://lodestone.finalfantasyxiv.com/ or http://forum.square-enix.com/ffxiv/f...40-Patch-Notes for any details about the development team's investigation. Thanks again for your report!

    GM Bublex
    (0)

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