Square Enix Customer Service Issues *

[Darkmaeve]

Hi All,

I've been having an issue with customer service for square enix forwarding my request to a GM. It's an obvious in-game issue that they could assist with, but for some reason the customer service team is really incompetent this year it seems.

Does anyone know how to contact a GM directly for an in-game issue besides the typical in-game channels? Basically, I cannot partake in my wedding anniversary this year, and we paid the platinum fees. My SO is able to accept the Anniversary quest, but I cannot despite my ring showing the correct engravings.

Anything this lovely community can do to help, please let me know.

Thank you!

[Maquinna]

ingame is always the fastest way to get a gm, or the support site https://na.finalfantasyxiv.com/lodestone/help/ and scroll down the the square enix account to start outside of game. you'll need to login, so if you have a security key or software token, make sure those are handy for the OTP you'll need

[Darkmaeve]

Ah yes! Support Site. I submitted a ticket through that, it's possible that'll get to them. Thanks for the suggestion!

[Maquinna]

Ah yes! Support Site. I submitted a ticket through that, it's possible that'll get to them. Thanks for the suggestion!

good look, hope you get an answer soon

[Rhaervis]

Good morning and thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately, we are unable to assist with the issue you are describing in the Technical Support Forum. As you have already created a support ticket, this thread will be moved to ‘Support Center Ticket Created’.

Good luck with your adventures through Eorzea!