DX11 error string causing errored and errorless crashes

[Fenris_M]

Crashes began in the 5.5 update.

It occurs when entering certain maps. Also happened during the diamond weapon cutscene after the fight. Tried updating drivers, making sure background programs are closed, and even did a fresh install and still getting the errors.

[Fenris_M]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\\Documents
FINAL FANTASY XIV ONLINE F:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
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SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
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SYSTEM_INPUT {EE716BF0-37CF-11EA-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EE716BF0-37CF-11EA-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EE716BF0-37CF-11EA-8009444553540000}
SYSTEM_INPUT_NAME Corsair K70 RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EE716BF0-37CF-11EA-800A444553540000}
SYSTEM_INPUT_NAME Blue Sn
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

amd dvr overlay
FFXIVLauncher
DX11 Errors; Something strange is occurring? — Mozilla Firefox
C:\Users\\Documents\Rainmeter\Skins\ModernGadgets\ProcessMeter\ProcessMeter.ini
C:\Users\\Documents\Rainmeter\Skins\ModernGadgets\DisksMeter\DisksMeter.ini
C:\Users\\Documents\Rainmeter\Skins\ModernGadgets\GpuMeter\GPU0\GpuMeter.ini
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C:\Users\\Documents\Rainmeter\Skins\ModernGadgets\NetworkMeter\NetworkMeter.ini
C:\Users\\Documents\Rainmeter\Skins\ModernGadgets\Chronometer\Chronometer.ini
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Anki
Audacity 2.3.3
FastStone Image Viewer 7.5
Google Chrome
Microsoft Edge
Microsoft Edge Update
OBS Studio
Rainmeter
Rockstar Games Launcher
Rockstar Games Social Club
Shotcut
Steam
Uplay
Tom Clancy's The Division 2
Tom Clancy's Rainbow Six Siege
Voicemeeter, The Virtual Mixing Console
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
UE4 Prerequisites (x64)
Epic Games Launcher
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Lightshot-5.5.0.4
CORSAIR iCUE Software
Launcher Prerequisites (x64)
Java Auto Updater
MSI Live Update 6
MSIRegister
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
AMD Software
Genshin Impact
GIMP 2.10.18
HWiNFO64 Version 6.26
Mozilla Firefox 88.0 (x64 en-US)
Mozilla Maintenance Service
Destiny 2
Sea of Thieves
Red Dead Online
MONSTER HUNTER: WORLD
OUTRIDERS
Valheim
Among Us
VLC media player
WinRAR 5.80 (64-bit)
AMD DVR64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 281 (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
AMD WVR64
Malwarebytes version 4.1.2.73
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Logitech G HUB
AMD Settings
Branding64
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
AMD User Experience Program Installer
RyzenMasterSDK
Microsoft Update Health Tools
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
UE4 Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00001C20
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000027AC
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002718
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.4\Lightshot.exe 000026F0
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00003784
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000025E0
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000028B8
C:\Program Files\LGHUB\lghub.exe 00002468
C:\Program Files\LGHUB\lghub_agent.exe 00002368
C:\Program Files\Mozilla Firefox\firefox.exe 00002D00
C:\Program Files\Rainmeter\Rainmeter.exe 000027DC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.621.4142.0_x64__8wekyb3d8bbwe\GameBar.exe 00001D84
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.621.4142.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003764
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.215.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001EA0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003350
C:\Users\\AppData\Local\Discord\app-1.0.9001\Discord.exe 00002FF0
C:\WINDOWS\Explorer.EXE 00001B64
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000648
C:\WINDOWS\system32\DllHost.exe 00001CE4
C:\WINDOWS\system32\SettingSyncHost.exe 00001F44
C:\WINDOWS\system32\sihost.exe 00001944
C:\WINDOWS\system32\svchost.exe 00001FE0
C:\WINDOWS\system32\taskhostw.exe 00001A2C
C:\WINDOWS\system32\wbem\unsecapp.exe 00002618
C:\Windows\System32\CompPkgSrv.exe 000018E4
C:\Windows\System32\RuntimeBroker.exe 0000275C
C:\Windows\System32\SecurityHealthSystray.exe 00002188
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003260
C:\Windows\System32\smartscreen.exe 00001058
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001C10
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000D68
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002010
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003718
F:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000DE8
F:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002A70

[Ken_Arkwright]

Happens to me at the starting cutscene of diamond weapon. Tried everything I could think of as well.

[Fenris_M]

That was one where I errored as well.

Matoya's Relict, Terncliff, and The Firmament all error me. There may be more but honestly I'm losing my motivation to play when I can't even do the things I want to.

Terncliff was fine after getting past that cutscene (jumped on the wife's PC to finish the quest chain) because there's no other reason to go there. Matoya's is in the expert roulette though, and the firmament is needed for crafter relics. Both are more necessary than Terncliff.

[SummerRaze]

Having the same issues as you, mate. Same -exact- error lines.

Been having these problems since prior to the patch as well regarding their prepwork for it. Made a topic. If you get any farther on your end, spread the knowledge. We may be on our own for this one given the responses thus far.

[SummerRaze]

Related to my own issues, I did want to ask:

Are you running the game through Steam?

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Install Windows and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[SummerRaze]

Or barring any of that, try installing the game on a different drive, delete the "buggy" one's folder entirely and replace it with the fresh one. I've noticed my fix has been helping a few folks.

https://forum.square-enix.com/ffxiv/...=1#post5547716

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.