lets talk about subscription

[Vidu]

I think this other thread may be relevant here.

https://forum.square-enix.com/ffxiv/...e-in-the-world

For context, I thought I recognized this.

Ooh, thank you!

I was wondering already if their problem that they needed support for was something rather... selfmade.
I dont want to claim that every problem someone encounters is "selfmade" nor that customer service shouldnt try and fix the issue, but a lot of times they're most likely busy cleaning up a mess that the player made themself. So taking it all out on the customer service - like OP is doing - doesnt seem to be fully warranted... nor constructive - as we've learned: You'll get better service if you're nice to the people helping you.
...which makes me wonder if OPs experience with them is such a bad one because he yelled at them...