Audio completely cuts off from the game; while audio from other apps are fine.

[srakyrex]

Date & Time: April 27, 2021 10:25PM
Frequency: Once
World name: Tonberry
Character name: Ze-ro T'wo
Retainer name: Ahri'eeeeeee
NPC name: Alphinaud
Monster name: Ilberd
Class/Level: Paladin 59
Party or solo: Solo
In-game time: 3 days
Area and coordinates: Halatali, Ilberd final boss fight
Housing: None
Steps:
1. Initiated MSQ - Keeping the Flame Alive
2. Progressed to the final boss fight.
3. After 3 seconds in the final boss fight, the audio completely cuts off the game. My sound settings were enabled.
4. Audio issue persists after MSQ. Had to restart the game.

Connection Specs
- Fiber broadband @ 200Mbps
- Converge ICT

■ PC Specs



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\seanr\Documents
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
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SYSTEM_BIOS F41
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.938GB SYSTEM_FREEDISC_SPACE 194.928GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.283GB SYSTEM_FREEDISC_SPACE 11.335GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 354.757GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 647.380GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_fd6b823f03746fed\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_fd6b823f03746fed\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_fd6b823f03746fed\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_fd6b823f03746fed\nvldumdx.dll
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {5CFC0106-10AE-489C-A601-0B921EFAFB97}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 08:00:00
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {BAAF8D12-16E6-4DE8-ABD2-426A2547ACEF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 08:00:00
SYSTEM_SOUND Speakers (Logitech G560 Gaming Speaker)
SYSTEM_SOUND_DEVICE_ID {BF364E20-0028-49AB-9851-E9F0FFE4F6C0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.1.1365.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/26/2021 08:00:00
SYSTEM_SOUND Speakers (Logitech G733 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {AAEF2FA5-AA21-48D4-AA29-48DD701A991E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.1.1365.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/26/2021 08:00:00
SYSTEM_SOUND VG258 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A76DAF9B-6795-4191-944E-EC6DD1B5EC3B}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/16/2020 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {E95864D0-6A59-11EB-8001444553540000}
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SYSTEM_INPUT {E9588BE0-6A59-11EB-8002444553540000}
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SYSTEM_INPUT {E958B2F0-6A59-11EB-8003444553540000}
SYSTEM_INPUT_NAME G733 Gaming Headset
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SYSTEM_INPUT_NAME G560 Gaming Speaker
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SYSTEM_INPUT {70BFF640-4E9E-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {D51A97C0-A337-11EA-8008444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
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SYSTEM_INPUT {70C01D50-4E9E-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT_NAME G560 Gaming Speaker
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SYSTEM_INPUT {ADDE22D0-A332-11EA-8002444553540000}
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SYSTEM_INPUT {ADDF8260-A332-11EA-8004444553540000}
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