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  1. #12
    Player
    SummerRaze's Avatar
    Join Date
    Apr 2015
    Posts
    21
    Character
    Summer Raze
    World
    Balmung
    Main Class
    Goldsmith Lv 65
    Quote Originally Posted by Rhaervis View Post
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in responding. SummerRaze, have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    8) Install Windows, Steam, and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    1.) No overheating, solid 60C. No overclocks.
    2.) No custom configurations save a limiter of 60 FPS applied globally. Attempting to run the game solely through Steam and having no other programs active reproduces same error.
    3.) I have none. Same error.
    4.) I have done so. Same error.
    5.) Only the SSD the game is located on. However, I have installed Steam and FF14 to the C drive on my machine, same as Windows' location, and reproduced the same error.
    6.) Attempted to do so, both rolling back as well as making sure I have the most current drivers. Reproducing same error.
    7.) Attempted to do so. Same error.
    8.) See 5.
    (0)
    Last edited by SummerRaze; 04-30-2021 at 06:24 AM. Reason: See 4