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  1. #1
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in responding. SummerRaze, have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    8) Install Windows, Steam, and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  2. #2
    Player
    k-Nightmerica's Avatar
    Join Date
    Apr 2021
    Posts
    1
    Character
    Knight Akiudo
    World
    Zalera
    Main Class
    Gunbreaker Lv 62
    Rhaervis, I'm having the same errors as OP. I'm however running a Mac version of the client. I know it's basically the windows version in a Wine64 loader, but I've been getting these errors constantly. Sometimes I can play for an hour or two without the error, but other times it will error within a few minutes of loading the game. I've been following this thread for a few days, but waited to comment as I was hoping the patch 5.5 hot fix that was performed last night might help with the issue. Unfortunately it has not. I have tried a number of steps, such as making sure I have no other apps open and running while playing, and even deleting and reinstalling the game. I reinstalled after trying a few suggested fixes from the forum such as removing the config file and starting a fresh one, even removing the wine64-preloader file from the package contents as suggested by some other Mac users. I tried to get the system information as suggested by Dynratygus earlier in the thread, but my menu appears to be different in the launcher. I've been playing several months without any issues, then patch 5.5 was released, which I downloaded and installed, then I had the battery in my laptop replaced and the errors started. That's when I started with the various troubleshooting steps, and reinstalled the game. Any other steps or suggestions would be greatly appreciated as I am at the point of cancelling my subscription and deleting the game.
    (0)

  3. #3
    Player
    SummerRaze's Avatar
    Join Date
    Apr 2015
    Posts
    21
    Character
    Summer Raze
    World
    Balmung
    Main Class
    Goldsmith Lv 65
    Quote Originally Posted by Rhaervis View Post
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in responding. SummerRaze, have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

    1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
    2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
    3) Remove any mods or injectors from the game or system
    4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
    5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
    6) Update and reinstall the drivers for your graphics card
    7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
    8) Install Windows, Steam, and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive)

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    1.) No overheating, solid 60C. No overclocks.
    2.) No custom configurations save a limiter of 60 FPS applied globally. Attempting to run the game solely through Steam and having no other programs active reproduces same error.
    3.) I have none. Same error.
    4.) I have done so. Same error.
    5.) Only the SSD the game is located on. However, I have installed Steam and FF14 to the C drive on my machine, same as Windows' location, and reproduced the same error.
    6.) Attempted to do so, both rolling back as well as making sure I have the most current drivers. Reproducing same error.
    7.) Attempted to do so. Same error.
    8.) See 5.
    (0)
    Last edited by SummerRaze; 04-30-2021 at 06:24 AM. Reason: See 4