Logged out of mogstation randomly

[Jiraidamsi]

I know I may just be paranoid but, I also know that sometimes when I get logged out of my mogstation its because I logged onto my account through my phone.

But does anything else cause the same thing? Saying that some Technical difficulties has happened and signs you out?

I'm just asking because this has me kind of worried someone has my password and I can't see if they do.

[Dynratygus]

Good afternoon and thank you for posting in the Final fantasy XIV Technical Support Forums

Have you tried clearing the cache and cookies on the web browser? Additionally, does this issue occur if you are logged on from a different device?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Jiraidamsi]

The only two devices I use are my computer and phone, I understand why it logs out on my phone. But my computer will be logged into the page for long periods of time because I'm a little bit worried about my security right now, so i'm just guessing right now that it could be just mogstation logging my account out itself, but my paranoia is thinking what if it really isn't and someone is actually trying to login to my account- Which I can't see because I don't see unsuccessful logins.

[Dynratygus]

Good afternoon and thank you for the reply.


For further assistance with this concern, I advise to contact the North American Support Center as they would be able to provide more assistance with the issue.


This thread will be moved to ‘Separate Support Required.”