Unable to Login, PS5

[willisbr]

I cannot login from the main start up page on the PlayStation 5. When I put in my credentials password, it says “Unable to login. Please try again.”

That is an infinite loop. No matter how many times I try to login. The only workaround I have discovered is deleting the game system settings and characters save file under the “saved data and apps/app settings.” Once that I delete the saved data from the PS5 and re-launch the application, I have to go through the account login all over again as if I’m adding my account to the PlayStation for the first time. Then it will login. Been doing this for months now.

No problems with regular play at that point. However if I ever close the game application and attempt to log back in by just putting in my password, it does it all over again. “Unable to login. Please try again.“ I have to delete all of the PlayStation 5 saved data and add my stuff all over again.

I have called customer support and tried several things, such as in resetting cookies in the PlayStation web browser, making sure time and date for the PlayStation is correct, and set to automatic. I have wiped all cookies. All settings check out. I have not made any other changes. I do have a PlayStation 4 that I was previously using. I do not have this issue on that PlayStation 4. Only the PlayStation 5. This was not happening prior to the second to last patch. I have also deleted the game client and reinstalled it twice and that has not helped. Rebuild database has not helped.

I posted this over a month ago in Bugs forums and received no response to date. SE customer support said they are stumped too.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you able to log onto the Mog Station website? Does this only occur when attempting to access the game launcher?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.