Quote Originally Posted by MilkieTea View Post
It’s apparently you “hiring” a new retainer and just keeping or changing the nickname. when you use RF and talk to the retainer person, they start with “you’re not satisfied with your retainer?” or something along those lines
Pretty much this. We're effectively firing the old retainer because we're no longer happy with them, and hiring a new retainer with the same qualifications (job level) but a different look, personality and/or name (I've used the RF purely for a retainer name change on occasion).