Suspension of character creation: how long?

[Exn]

In case you think he's just picking on you: If you were to go to court and tell a judge the same thing you've posted. That you gave your friend a buddy pass 4 months ago and he just used it last week without first checking with you and without you telling him 'Dude, my servers full.' they would ALSO find in SE's favor not yours. The buddy pass worked. He can in fact, play for free for 30 days.

And it's not SO bad that he's on another server...you could always create an alt and join him there...your current character will still be here ready to use etc. So you CAN play together...you just need to move yourself in order to do it. Maybe next time you and your friend will be clearer with eachother.

Also, at least the complaint is now 'my server is full' and not 'no one is ever playing'.

Yes, in 2.0 I'm sure SE will have a system that allows friends to get on 'full' servers. But for now, we have to deal with the 'beta-esk' servers/service. But just because this system isn't in place, doesn't mean SE owes you anything. The pass was for a free 30day trial period, which your friend got.

True, but I'm not sure that he was claiming SE owed him anything. It seemed like he just didn't appreciate that "beta-esk" customer service he received regarding an obvious flaw in SE's current design, which is not the player's fault. It's pretty obvious we appreciate the larger populations on some of the servers (albeit some populations were already just fine and now have just become "crowded") but neglecting that the whole point of this period is to retain and attract new players was a pretty big mistake. I do believe most people start playing a new MMO.. with someone they know and/or have been invited by.. and even IF not "most" people, it would still be a very notable percentage of new players. Asking those new players to fend for themselves, or asking your current players to reroll isn't the best idea when your trying to recover from a terrible launch and prepping for rebranding the game. You're just going to end up upsetting people unnecessarily. At the very least they could have offered players on closed worlds a new pass for whenever they do fix the servers, as he suggested. Wouldn't more passes encourage future growth anyway? It's 30 days... the rest of us already got a whole year free... so what's the problem? Instead, they gave him that beta-esk cut-and-paste scripted response.. sorta like you just did.