Suspension of character creation: how long?

[Oreth]

No i gave my pass to my friend 4 months ago and he decided to give the game a try last week without letting me know. Now he cant play with me kind of is SE's problem. Makes the whole pass pointless. I understand the server is congested and they cant allow people to create new characters fair enough but at least re-imburse the pass so he can then try the game for free with me when it re-opens. It really isnt that hard to be honest. Generic auto responses from SE via email dont really help me fee like a valued customer to be perfectly honest.

All the drive around bringing people to the game and getting new people interested and being met with brick walls like this does wonders.. I suppose it really is my fault for trying to convince people to give the game a try though.. Shouldnt have bothered.

He went through every process of creating a SE account, adding his payment details, creating a character to be then met with not being able to pick the same server.