DirectX 11 Fatal Error Crashes after 5.5 Update

[Jerichorone]

I have been receiving multiple crashes of fatal DirectX error with the code (11000002) and others recently after this last update into 5.5. I have closed all programs and overlays on my PC but that still does not fix the issue. I will log in and get online but after anywhere between a couple minutes or an hour my screen will flicker, freeze and then glitch showing the error message again. It has occurred almost every time I've gone through and played through the new dungeon Paglth'an, which I have been unable to even progress past the first boss encounter.

I've gone through multiple issues that I've seen online and here on the forums. Everything from disabling all other programs and chats(ie.Discord), shutting down any mods, multiple restarts, cleaning my PC with CCleaner, a complete re-install of ffxiv. No solution has worked and from the looks of things others have had the same success as I have, offering little hope to this being resolved.

Been playing this game since it's launch and have had no problems like this. Also been using this same PC build since before Shadowbringers. I have an old AMD Radeon R9 200 series. Old but it's reliable till this point. Please help. Was super excited to for this latest patch only to be let down now.

Below is system information from the launcher:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\pjenk.000\OneDrive\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Enterprise 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS A11
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8162.133MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12514.133MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 296.977GB SYSTEM_FREEDISC_SPACE 91.531GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 997.982GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6810)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2027.707 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4081.066 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0365275.inf_amd64_9260cd010fa7da1d\B364966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365275.inf_amd64_9260cd010fa7da1d\B364966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365275.inf_amd64_9260cd010fa7da1d\B364966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365275.inf_amd64_9260cd010fa7da1d\B364966\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.15003.1004
SYSTEM_GRAPHICS_DRIVER_DATE 3/9/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6810)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2027.707 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4081.066 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0365275.inf_amd64_9260cd010fa7da1d\B364966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365275.inf_amd64_9260cd010fa7da1d\B364966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365275.inf_amd64_9260cd010fa7da1d\B364966\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0365275.inf_amd64_9260cd010fa7da1d\B364966\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.15003.1004
SYSTEM_GRAPHICS_DRIVER_DATE 3/9/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Corsair VOID Wireless Gaming Dongle)
SYSTEM_SOUND_DEVICE_ID {DA5EC80C-1609-439C-AA0A-C6A6A4C9CD99}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.1474
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/16/2020 00:00:00
SYSTEM_SOUND 3 - BenQ GL2460 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {2B7BDD39-CCC7-4B98-BBE2-D47DFA3347BD}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0018
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/16/2020 00:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {BE0569D4-3FDB-451D-AB01-C97185648230}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C5656C0-C309-11E7-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B41C300-2B6A-11E7-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A4F3B2B0-2B72-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B49D950-2B6A-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Scimitar RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8B4C4A50-2B6A-11E7-8005444553540000}
SYSTEM_INPUT_NAME Corsair Scimitar RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C56A4E0-C309-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C56CBF0-C309-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C56CBF0-C309-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BFBBF060-AB4C-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair VOID PRO Wireless Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
SONIC • Happy & Upbeat Music (Vol 2) - YouTube - Google Chrome
Switch USB


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.3
AVG AntiVirus FREE
Belarc Advisor 8.6b
Dolphin
Driver Booster 8
Google Chrome
Hondata FlashPro Manager
LogMeIn Hamachi
Microsoft Edge
Microsoft Edge Update
Notepad++ (32-bit x86)
OBS Studio
OpenAL
RPG MAKER VX Ace RTP
Steam
Heaven Benchmark version 4.0
WinRAR 5.40 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS USB-AC68 WLAN Card Driver
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2005 Redistributable
Microsoft Games for Windows - LIVE Redistributable
Realtek Ethernet Controller Driver
PS4 Remote Play
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
NVIDIA PhysX
CORSAIR iCUE Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft XNA Framework Redistributable 4.0 Refresh
LogMeIn Hamachi
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ƒJƒXƒ^ƒ€ƒƒCƒh3D2
Nexus Mod Manager
AMD Software
CCleaner
CPUID HWMonitor 1.33
GShade 3.2.1
Mozilla Firefox 82.0.2 (x64 en-US)
Mozilla Maintenance Service
Subverse
Cyberpunk 2077
Sweet Dream Succubus - Nightmare Edition
Breeders of the Nephelym: Alpha
Futa Fix Dick Dine and Dash
Shantae and the Seven Sirens
Friendship with Benefits
Sonic CD
STAR WARS™ Knights of the Old Republic™ II: The Sith Lords™
Sonic & All-Stars Racing Transformed Collection
Sonic Adventure™ 2
Rocksmith® 2014 Edition - Remastered
Sudeki
Distance
Dust: An Elysian Tail
DuckTales Remastered
A Hat in Time
LOVE
Duck Game
STAR WARS™: Knights of the Old Republic™
NEKOPARA Vol. 1
Sonic and SEGA All Stars Racing
SEGA Mega Drive & Genesis Classics
Shower With Your Dad Simulator 2015: Do You Still Shower With Your Dad
Cradle
RWBY: Grimm Eclipse
NEKOPARA Vol. 2
Golf With Your Friends
Night in the Woods
NieR:Automata™
Haydee
Left 4 Dead 2
Sonic Mania
STAR WARS™ Republic Commando
STAR WARS™ Jedi Knight: Jedi Academy™
Bubsy: The Woolies Strike Back
Sonic Forces
Stick Fight: The Game
Jade Empire: Special Edition
Sonic Adventure DX
Sonic Generations
Team Sonic Racing™
Fallen ~Makina and the City of Ruins~
Gato Roboto
Monster Girl Island: Prologue
Eroico
Halo: The Master Chief Collection
Streets of Rage 4
Zune
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization KO
Zune Language Pack (PTB)
AMD User Experience Program Installer
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization DA
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization TH
Zune Language Pack (CHS)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Zune Language Pack (ELL)
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization RU
Zune Language Pack (KOR)
Zune Language Pack (RUS)
Zune Language Pack (PTG)
Zune Language Pack (NOR)
AMD Settings
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization DE
Zune Language Pack (NLD)
Zune Language Pack (ESP)
Zune Language Pack (SVE)
Catalyst Control Center Next Localization EL
Zune Language Pack (MSL)
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization TR
Branding64
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization ES
Zune Language Pack (PLK)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Zune Language Pack (DAN)
Catalyst Control Center Next Localization TR
FFXIV TexTools
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Zune Language Pack (IND)
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization ES
Microsoft Application Error Reporting
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization RU
Zune
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization FI
Zune Language Pack (CHT)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization DE
Zune Language Pack (CSY)
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization CHT
Zune Language Pack (FIN)
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization IT
Zune Language Pack (DEU)
Zune Language Pack (ITA)
Zune Language Pack (FRA)
Zune Language Pack (HUN)
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization JA
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization DE
Zune Language Pack (JPN)
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization NO
Drawpile 2.0.11
Catalyst Control Center Next Localization NO
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization FR
Microsoft Update Health Tools
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization JA
Windows Mobile Device Updater Component
Catalyst Control Center Next Localization PL


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AVG\Antivirus\AVGUI.exe 00001D30
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00000E20
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002CAC
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00001128
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000209C
C:\Users\pjenk.000\AppData\Local\Discord\app-1.0.9001\Discord.exe 00002F74
C:\WINDOWS\Explorer.EXE 00001BB0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000234C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000005CC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002D5C
C:\WINDOWS\system32\DllHost.exe 00001D2C
C:\WINDOWS\system32\SettingSyncHost.exe 000001F8
C:\WINDOWS\system32\rundll32.exe 000016D8
C:\WINDOWS\system32\sihost.exe 00001E34
C:\WINDOWS\system32\svchost.exe 00000A60
C:\WINDOWS\system32\taskhostw.exe 00001EC8
C:\Windows\System32\DataExchangeHost.exe 00002D38
C:\Windows\System32\RuntimeBroker.exe 00002B84
C:\Windows\System32\smartscreen.exe 00002780
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000020D8
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002ECC
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000698

[Jerichorone]

So Mr. Square Enix, I tried one last option of installing the game and running it from the hard drive of my operating system. It crashed and after restarting it, Windows now will not load.

I am currently attempting to run a diagnostic to see what the issue is but I am very upset currently and hope a solution can come up soon. I would very much like to continue playing but not if it puts my hardware and equipment at risk.

I wished to avoid reinstalling Windows but it seems that kids where I'm headed regardless...

[Rhaervis]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.