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  1. #1
    Player
    SpiritMuse's Avatar
    Join Date
    Feb 2015
    Location
    Ul'dah
    Posts
    1,012
    Character
    Lelane Lavellan
    World
    Cerberus
    Main Class
    Red Mage Lv 100

    NPCs and players not loading

    Whenever I load into a busy area, it takes very very long for all the players and NPCs to load in after I've arrived there. This started happening at least since patch 5.4, possibly even patch 5.3. I was hoping the improved loading with patch 5.5 would fix the issue, but it has not. If anything, it seems worse than before.

    I wouldn't necessarily mind if it took a while to load in people and things, as long as it prioritised the NPCs and interactables such as retainer bells, doorways and quest locations. But it doesn't. I can be waiting for ages at an entirely empty shop counter in Eulmore, players popping up all around me, before I can finally do business there.

    Date & Time: any
    Frequency: often
    World name: Cerberus
    Character name: Lelane Lavellan
    Retainer name: N/A
    NPC name: any nearby
    Monster name: N/A
    Class/Level: any
    Party or solo: any
    In-game time: any
    Area and coordinates: any areas where there are lots of players at the time
    Housing: N/A
    Steps:
    1. Teleport to any area where there are lots of players, for example Eulmore, Limsa Lominsa, Mor Dhona, or MSQ locations on patch day.
    2. Wait 20-25 seconds for the area to load.
    3. Arrive in area, see few to no players and NPCs.
    4. Wait additional 10-30 seconds for players, NPCs or interactable items to load in.
    5. Finally able to shop or continue quest.
    *Add more steps if necessary

    Connection Specs
    - Type of internet connection/provider: Ziggo 50Mbit down/10Mbit up
    - Modem maker/model number: Ziggo


    ■ PS4 Specs

    Model Number of the PlayStation®4 You Are Using
    - Model Number: CUH-1004A
    (0)

  2. #2
    Player
    Jeeqbit's Avatar
    Join Date
    Mar 2016
    Posts
    7,101
    Character
    Oscarlet Oirellain
    World
    Jenova
    Main Class
    Warrior Lv 100
    As you are using a PlayStation 4, this relates to the loading time of a traditional HDD.

    PlayStation 5 benefits from an SSD which allows game assets such as players to load instantly.
    (0)

  3. #3
    Player
    SpiritMuse's Avatar
    Join Date
    Feb 2015
    Location
    Ul'dah
    Posts
    1,012
    Character
    Lelane Lavellan
    World
    Cerberus
    Main Class
    Red Mage Lv 100
    I'm sure that's why the long loading times, and I accept that, but my point is I never used to have to wait for NPCs to load in. I do now. It noticeably changed.
    (0)

  4. #4
    Player
    Jeeqbit's Avatar
    Join Date
    Mar 2016
    Posts
    7,101
    Character
    Oscarlet Oirellain
    World
    Jenova
    Main Class
    Warrior Lv 100
    I think I understand what's happening now. The reduction in loading time is so that you can move around even if players and NPCs haven't loaded yet. That's extremely helpful for people who use a HDD because it can take a long time to load the characters.
    (0)

  5. #5
    Player
    SpiritMuse's Avatar
    Join Date
    Feb 2015
    Location
    Ul'dah
    Posts
    1,012
    Character
    Lelane Lavellan
    World
    Cerberus
    Main Class
    Red Mage Lv 100
    That does make sense, and I don't necessarily mind it. I just really wish that it prioritised NPCs for loading, because there's no point in being able to move around anywhere if I can't do my business because the shop isn't there yet.
    (0)

  6. #6
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    This thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)