Having the same issue here except for the fact that I can log on to any of my other characters on the account. Every single fix that the GMs have sent me or that I've found on old threads have not worked and my character is still down after hours of waiting. I'm hoping there's an official statement on this soon as with no phone lines open and live chat currently offline for EU users, it could be days before this gets resolved and we can play again.

At the moment I'm sitting on my alt hoping I get another GM reply, if I do I'll update this