Sadly I can see I'm far from being the only one. It's been 2h and a half now that I'm trying to log in but nothing happens. I have the same problem, "unable to retrieve character data", I have "??" everywhere and when I try to log in I have the queue up but I just get an error message few second after. Obviously extremely frustrated that I can't play and a bit worried that I see no official message about such problem. At this point I guess the only true solution is to wait...