Unable to obtain character data

[RitsApple]

Update: I've closed the game out for a little over an hour now and when I logged back in to see if my character pops up, it still shows that they are still unable to be obtained. I might sound a little impatient but I really would hate to see my character that I spent so much time and money on to disappear because of a minor update. I had my character back'd-up a few months ago, but I never really did another back-up save for them after the first time.

[anniemeanie]

Any update regarding this, support team? Can't believe people are still unable to login after so many hours...