Not able to start the game

[Madaraki]

Ever since the update was live, i can't open the game anymore. I removed everything that might be messing with the program, kept my drivers up to date, and still i can't get past the black screen after the launcher goes away, all i get is those two


https://i.imgur.com/md3lftF.png

https://i.imgur.com/iApRLRp.png

messages in tandem.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Gogle\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
F-Chat (Super Sailor Venus) - Google Chrome
Bilder
#ffxiv - Discord
My Games
Microsoft Text Input Application
Microsoft Store
Microsoft Store
Origin
Groove-Musik
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Filme & TV
Filme & TV


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Razer Synapse
SHAREit
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

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C:\Program Files (x86)\Origin\Origin.exe 00002D54
C:\Program Files (x86)\Origin\QtWebEngineProcess.exe 00003C1C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003490
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003100
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001CEC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000026D4
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000003EC
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C:\Program Files\LGHUB\lghub.exe 000045C8
C:\Program Files\Lenovo\Lenovo Solution Center\LSCNotify.exe 00003C10
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002F90
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002EBC
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 0000381C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000353C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.3093.0_x64__8wekyb3d8bbwe\GameBar.exe 000003A4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.3093.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000045CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21022.168.0_x64__8wekyb3d8bbwe\YourPhone.exe 000027DC
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.20122.11121.0_x64__8wekyb3d8bbwe\Music.UI.exe 0000295C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004768
C:\Users\Gogle\AppData\Local\Amazon Music\Amazon Music Helper.exe 00003294
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C:\WINDOWS\Explorer.EXE 0000157C
C:\WINDOWS\System32\svchost.exe 00002870
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002684
C:\WINDOWS\system32\DllHost.exe 00004014
C:\WINDOWS\system32\SearchProtocolHost.exe 000019A4
C:\WINDOWS\system32\SettingSyncHost.exe 0000267C
C:\WINDOWS\system32\conhost.exe 00003FA8
C:\WINDOWS\system32\sihost.exe 00001CF8
C:\WINDOWS\system32\svchost.exe 00003A70
C:\WINDOWS\system32\taskhostw.exe 00000E34
C:\Windows\System32\RuntimeBroker.exe 00002878
C:\Windows\System32\SecurityHealthSystray.exe 00002DA0
C:\Windows\System32\SystemSettingsBroker.exe 000049BC
C:\Windows\System32\smartscreen.exe 00001A00
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001E94
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002068
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000026A4
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C:\Windows\jmesoft\hotkey.exe 00002A1C
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003F18
F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004898

[Packetdancer]

Not Square-Enix support, but... out of curiosity, which audio output are you using? It looks like you have three: the audio output that accompanies video output from your Radeon, your headset (using the default Windows USB audio driver), and the Realtek HD sound presumably on your motherboard itself. And given that the crash is in XAudio 2.9, I half-suspect something is wonky with one of the audio drivers. (My gut feeling is that the XAudio initialization is failing -- hence crash dialog #1 -- and then FFXIV is not handling that failure very well, leading to crash dialog #2.)

If it's the Radeon one, I'd consider ripping out the AMD drivers entirely and reinstalling Catalyst clean just to see if something's cached a little bit wonky. If it's the Realtek one, I'd see about installing Realtek's own drivers rather than the ones built-in to Windows, just to see if that fixes anything; I've had problems with the Windows Realtek drivers myself at one point.

(If it's the Logitech headset, I've got nothing and wish you luck.)

[Dynratygus]

Good afternoon and thank you for visiting the Final Fantasy XIV Technical Support Forums

Does this occur if the game is run on the PC's main drive? Additionally, were any updates or changes made to the P

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Madaraki]

The game runs from an external drive and no, i didn't update anything on it

[Dynratygus]

Good afternoon and thank you for the reply.

Are you able to try and reinstall the game on the C drive? Additionally is anything over heating when the crash occurs?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Madaraki]

Sadly, no, i'm not able to reinstall the game on the C drive. And no, there's nothing overheating

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
2) Remove any mods or injectors from the game or system
3) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
4) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
5) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
6) Install Windows and FINAL FANTASY XIV to the same drive (Note: We do not recommend having FINAL FANTASY XIV installed on an external drive as it can cause issues when launching the game.)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!